Green lines and dots one Xbox One S

Tazzey85 · Jul 12, 2017

Hi guys,

So I recelty bought an Xbox One S, less than two months ago.

Everything worked perfectly except for yesterday. I've been AFK leaving my Xbox in his home menu.

Went back an hour or two later and everything apparead green, full of artifacts, green lines, dots...

Rebooted my console, still the same. Did an hard reboot ; Same. Factory reset ; Same. VGA mode by pressing power and eject for a few seconds at start -> Everything seemed normal again in low resolution 640*480. But when I've changed it back to 1080p
they appeared again... Same with 720P.

Anything else I may try before sending her in repair ?

Thanks folks !

:)

netpants · Jul 12, 2017

Green Dots/Lines

Hi Support,

I am getting green dots patterned in lines down my screen. This happens in the home menu, around some confirmation dialogue boxes and for Forza5 it happens in the cinematic portions (before/after a race, choosing a car - actual race game play no problems
except sunlight rendering a bit blocky). I have tried both 720p and 1080p settings on the xbox one and also different tvs (plus a projector), and the issue persists.

Please advise.

Cheers!

Hordie · Jul 12, 2017

Green Dots/Lines

Did you try different cables? If the issue persists on multiple TVs with Multiple cables it sounds like the console. May need to be serviced. Are they always there? If so then perhaps GPU issue. https://myservice.xbox.com

Internet Expert · Jul 12, 2017

Artifacts on the screen like that generally indicate that there's a GPU defect in the Xbox.

But first, let's see if this is a display/cable issue. Try the below (all while you're in normal 1080p mode):

Try a different HDMI input on your TV, if available.

Try a different HDMI cable.

Try a different TV set or monitor.

If you still see artifacts on the screen with all steps, then you'll indeed have to send your console in for repair.

Consoles carry a one year warranty from purchase date. Go ahead and start the repair process here:
https://devicesupport.microsoft.com

Internet Expert

Artifacts on the screen like that generally indicate that there's a GPU defect in the Xbox.

But first, let's see if this is a display/cable issue. Try the below (all while you're in normal 1080p mode):

Try a different HDMI input on your TV, if available.
Try a different HDMI cable.
Try a different TV set or monitor.

If you still see artifacts on the screen with all steps, then you'll indeed have to send your console in for repair.

Consoles carry a one year warranty from purchase date. Go ahead and start the repair process here:
https://devicesupport.microsoft.com

Hordie

Did you try different cables? If the issue persists on multiple TVs with Multiple cables it sounds like the console. May need to be serviced. Are they always there? If so then perhaps GPU issue. https://myservice.xbox.com

Yonatan555-F0EFA4CE-

Thanks 23, I thought there was a reason for then using the larger green dots along the dotted line; jus don't wanna miss something.

Mister Kernel

Heyo mikecb1983! Happy to help with this.

To make sure our bases are covered, let's try out the steps in our guide
here for this green line issue that you're seeing.

Also, are you noticing any specific error code/message when this occurs? Happen to notice this issue when you try using a different HDMI port?

Be sure to keep us posted!

ClausReich

Hello FlorisKentie! I'm Claus, an Independent Microsoft Community Consultant for Xbox! Glad to be able to help you!

The green lines can be caused by many different reasons. First, check if the HDMI cable is plugged in correctly. If it is, then try to decrease the video output resolution on your Xbox by going to Settings. Under General, select TV & display options. Select Resolution and then change it to something lower.

If this doesn't fixes the issue, then check if you have HDR10 enabled by selecting Video modes on the same screen you were in before, and check if Allow HDR10 in checked or not. Make sure it is unchecked and verify if the issue keeps happening.

Green lines and dots one Xbox One S