Graphical Glitching on select titles. GPU issue?

JarradGrigg · Apr 9, 2022

Hi all, very odd issue here.

I have just had my xbox series x returned from a warranty repair (previous issue now fixed) but a new issue has popped up. See the links below.

https://www.youtube.com/watch?v=g93Tr6kS6zk

https://www.youtube.com/watch?v=1VcKlA135nk

It doesn't appear to impact every game. Elden Ring is fine, as is Guardians of the Galaxy. And all cloud gaming games are fine.

Games impacted from testing so far are Halo Infinite, Forza 5, Gears 5. Appears specific to Microsoft titles?

I believe it's GPU related.

I have tried altering TV display settings to no avail

- 4k 120hz

- 1080p 60hz

- VRR off, HDR10 off, HDR off...

Tried it all.

Have also tried a different HDMI cable.

My TV is a Sony x95j.

At a loss. My best guess is that when it was repaired it has caused an issue with the GPU. But I am hoping... it's something software related....

Any ideas?

:)

JarradGrigg

Yeah no this didn't work. Nothing works.

It's GPU related for sure.

Looks like I need a replacement. Do you know how I can get a new Xbox swapped over?

Ricardo Lechuga

Follow these steps to request the service:

Sign in to the Device service and repair page with your Microsoft account credentials.

https://account.microsoft.com/devices/select-de...

****If your device doesn't appear, add it

Select the device that you want repaired.

Follow the onscreen steps to complete your service order request.

JarradGrigg

Thanks. It’s really odd. It only seems to affect first party titles. Red Dead 2 is also fine.

I’ll try reinstalling the problematic games first.

Ricardo Lechuga

Hi Jarradgrigg! My name is Ricardo an independent advisor ready to help you with this situation!

To discard other possible reasons please try a different Tv.

Before sending in for repair again try to reinstall the at least one of the games

Also consider to test the ganes while you have anything plugged trough USB

If none of those work try to restore keeping games and apps, please be sure that you know your account email and password:

Press the Xbox button to open the guide.
Select Profile & system > Settings > System > Console info.
Select Reset console.
On the Reset your console screen, you'll see three option use this one, be sure you remember the email and password of you're accounts:

Reset and keep my games & apps. Use this option as your primary choice when troubleshooting. It will reset the OS and delete all potentially corrupted data without deleting your games or apps. In some cases, if a corrupt game file is causing the issue you're troubleshooting, you may have to choose Reset and remove everything, but you should always start with Reset and keep my games & apps

FrenzyKillz

Here's some things that can cause the issues:

HDD is bad, HDD's have moving parts. Anything is possible.
Heat, make sure the fans aren't covered.

The graphical glitches could be a failing GPU or a bad HDMI.

You could rule out the HDD by taking it out and using a USB Flash Drive as the HDD. See if anything freezes or has graphical glitches(though the graphical glitches most likely wouldn't be the HDD's fault)

You can put saves on the cloud if your worried about losing them, saves usually less than 10mbs so it wouldn't be an issue.

It could be a software issue but it seems odd that it would only happen on a few consoles...

Graphical Glitching on select titles. GPU issue?