Granting exceptions to content limits for a child account

RIHolmes-[xboxvenue] · Feb 21, 2017

I am trying to grant an exception for my child to give permission for him to use Star Wars Battlefront. He has an xbox live account so we don't want to use our adult account for him to lay the game as we don't pay for xbox live on that one. The game was
bought as a download from EA/Origin. When he tries to play he gets the error message 'unable to access online features'

I have found instructions on how to grant permission online

http://support.xbox.com/en-GB/xbox-one/security/grant-exception-child-content-limits

but the option to 'choose who will give permission' screen isn't there so the option to input the passkey and provide permission wont appear, when I Iocate the content on the xbox all that happens is the game launches, any ideas? Thanks

:)

Theory of Game · Feb 21, 2017

Xbox one: block Halo again for my Kid

Hey there,

Unfortunately, once a permanent exception has been granted for content (by clicking "Always" on that prompt), it cannot be revoked from the account. More details can be found here:

support-origin.xbox.com/.../grant-exception-child-content-limits

Mistress Sara · Feb 21, 2017

Can you promote my child's account to a parent account

Hi there,

Until the birthdate entered at creation on an account reaches the age of majority for it's region (for example 18 in the US), it can't be promoted to an adult account.

You can grant exceptions as shown here:
http://support.xbox.com/xbox-one/security/grant-exception-child-content-limits

Mister Maka · Feb 22, 2017

Hey there RiHolmes.

When you set up your child's account, did you link it to an adult account or was the age of the child account set over the age of 18?

Theory of Game

Hey there,

Unfortunately, once a permanent exception has been granted for content (by clicking "Always" on that prompt), it cannot be revoked from the account. More details can be found here:

support-origin.xbox.com/.../grant-exception-child-content-limits

Mistress Sara

Hi there,

Until the birthdate entered at creation on an account reaches the age of majority for it's region (for example 18 in the US), it can't be promoted to an adult account.

You can grant exceptions as shown here:
http://support.xbox.com/xbox-one/security/grant-exception-child-content-limits

G v zauBerBerg

Hi Zhai Zhejiang,

it could if your account is a restricted children account. How to fix it you can find at

"grant exception child content limits"

Hope this helps and please keep us informed

Josh With Dosh

Hi there,

I have attached a support guide for you :Grant an exception to your child’s content limits on Xbox One

SA1NT 0F LI3S

TravisWilliam5,

If you remove a child account and readd them it will not affect their game progress. However, you’re not able to remove a child account to readd it as an adult account. A child account only becomes an adult account when that person reaches legal age.

You can allow certain content on a child’s account by following this link you will find more information on how to grant exceptions to your child’s content limits. LINK: https://support.xbox.com/en-US/xbox-one/security/grant-exception-child-content-limits

Granting exceptions to content limits for a child account