Grandson stole my debit card numbers for his account.

Hello there,

We understand that you have an inquiry in regards to your grandson using your card information on their Microsoft account, and then completing purchases with that account.

Only a customer support agent would be able to assist with this case, as this concerns account billing information. You can request a callback with our team by visiting our
contact us on our website:

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Try this and let us know if this helps.

Best wishes!

Please contact support

And have fhem remove the payment option on file

They can look it up by the ms account id

Mention you are rhe card holder

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When my best friend send his debit card info ( we share one debit card ), i tried to enter the info on my account and it declines, saying the numbers and the name is wrong (that isn't).

I once purchased a card from Walmart for my grandson or online and want to stop the subscription. When I go to MICROSOFT billing and subscription , billing and payments, they won't remove the expired card. I finally got a new debit card with a brand
new number to avoid any more charges but want it removed totaling and cancelled and it seems I can not.

I would highly suggest not adding any of your credit/debit info to your account. With all these people having their accounts stolen(myself being one) it just makes it incredibly easy for the person that stole it to spend money for dlc on their system. I
personally had them spend $125 out of my account because I foolishly had my debit card info on my console. Never again will I tie any type of card to my console.