Got xbox live but says i dont

3:55 and still unable to connect to xbox live, test connection its fine and i got the same problem it says redownload profile and now i dont even have my profile in the xbox

Hello OofYou thought, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps here:

After each step try to see if the issue is fixed!

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

Then, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2-3 minutes before plugging it back in and turn on the Xbox.

If the issue persists, please select System > Settings > General > Network setting > Advanced settings > Alternate MAC address: clear

Then, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

I did check and i still dont have gold, and that says that i havnt bought anything. I still got two receipts through my email and one where it sais that my xbox live is silver again. I cant call support since they arnt open. THey are wasting my weekend -.-
I even bought the live through the xbox

You'll have to contact support if you aren't allowed access when you do in fact have a gold membership

support.xbox.com/.../contact-us

It's a glitch in the system and happens to me as well. I just press the guide button and click on Connect to Live to reconnect and I'm good to go.