Got xbo 6days ago - black screen each day - should I return it?

Discus and support Got xbo 6days ago - black screen each day - should I return it? in XBoX on Consoles to solve the problem; I got my xbo last Friday. Each day I have experienced the screen goes black. Knecht is still working because I can hear it respond to voice commands,... Discussion in 'XBoX on Consoles' started by Morlife, Feb 27, 2014.

  1. Morlife
    Morlife Guest

    Got xbo 6days ago - black screen each day - should I return it?


    I got my xbo last Friday. Each day I have experienced the screen goes black. Knecht is still working because I can hear it respond to voice commands, just can't see it. It seems to happen when I go from a game to TV. I have my cable box thru XBO. Once
    the black screen happens I need to shut every thing down, wait for 30sec and start every thing up again. It's not the end of the world just very annoying. Especially only having it 6 days. could this be bad hardware? Should I just give up on the cable thru
    XBO and just put them on separate hdmi's? Should I return it ? Got it from Bestbuy, so still within my 14 days, but I did purchase the Microsoft's complete warranty and registered it to the systems console number, knecht number and serial number, so not sure
    if I can transfer that to a new system. When XBO works its awesome, but this daily aggravation is getting to me. Advice is greatly appreciated. Thanks Phil

    :)
     
    Morlife, Feb 27, 2014
    #1
  2. Krazy Crayon
    Krazy Crayon Guest
    List of controller defects/problems.

    Well I have sent my day one controller off about 5-7 times, and each time I got sent back a crappy controller. But I have bought a regular black controller from gamestop and wal mart, and had to return all them because of various issues.
     
    Krazy Crayon, Feb 27, 2014
    #2
  3. DJXXX 2K7
    DJXXX 2K7 Guest
    XBOX ONE DEAD

    According to microsoft the first initial boot up should not take so long....ive been on the phone to them since friday as my day 1 edition never got the update screen...my green screen stayed green for 10 mins ..i then got corrupted graphics and screen went
    black....Microsoft finally says its a dead console....
     
    DJXXX 2K7, Feb 27, 2014
    #3
  4. FTM99
    FTM99 Guest

    Got xbo 6days ago - black screen each day - should I return it?

    Try replacing the HDMI cables ,especially the one that came with it ..Mine was very shotty ...

    I would do this before anything else ..
     
    FTM99, Feb 27, 2014
    #4
  5. No your xbox and cable are fine. Something in the last patch they did caused it. Happens to me too. It'll be fixed in another patch. It is annoying though
     
    Upinya Slayin, Feb 27, 2014
    #5
  6. So are you getting a black screen while watching TV but it works while playing a game?
     
    Dan87-3E251722-4AD5-4680-BEB2-4B45868AD423, Feb 27, 2014
    #6
  7. IceStorm III
    IceStorm III Guest
    Don't hit any buttons while transitioning from one activity to another. I've noticed if I don't wait for the next activity to move to the foreground I can blackscreen just by hitting the menu button.
     
    IceStorm III, Feb 27, 2014
    #7
  8. MichaelCasey
    MichaelCasey Guest

    Got xbo 6days ago - black screen each day - should I return it?

    I'm thinking of returning mine also. I have had it for 2 weeks and I have had the same thing every day in use it. I also have to recalibrate the voice controls also.

    I feel the same way it's great when it works but I also am at the end of my rope with this thing.
     
    MichaelCasey, Feb 27, 2014
    #8
  9. DuFFuL
    DuFFuL Guest
    I get this as well. Black screen randomly since the last patch. Supposedly Microsoft are aware of it and are fixing it in the March patch. Just hold out till then!
     
    DuFFuL, Feb 27, 2014
    #9
  10. DuFFuL
    DuFFuL Guest
    Dabeast. When you calibrate the kinect for voice, make sure you have the volume on your speaker up a lot louder than you normally would. I turned mine up until the xbox told me to turn it down when I was calibrating. I kept turning it down while calibrating
    until I found the sweet spot. After that I had no dramas with voice. Also try to make sure the kinect is away from speakers. It can interfere!
     
    DuFFuL, Feb 27, 2014
    #10
  11. MichaelCasey
    MichaelCasey Guest
    Thanks, it works fine until I get the black screen, when I restart the system the voice commands are all messed up till I recalibrate . I will try what you suggest.

    I'm going till Sunday if I can't get it worked out I'm going to return it before it's to late.
     
    MichaelCasey, Feb 27, 2014
    #11
  12. Morlife
    Morlife Guest
    DAN87,

    Yes it black screens when I watch TV. I think Ixe Storm III is correct. Seems to do it when the console is trying to transition from one mode to another.

    Thanks so much for the feedback guys. Seems like Iam not the only one. I'll hang in there and wait for an update.
     
    Morlife, Oct 31, 2018
    #12
  13. DuFFuL Win User

    Got xbo 6days ago - black screen each day - should I return it?

    Dabeast. When you calibrate the kinect for voice, make sure you have the volume on your speaker up a lot louder than you normally would. I turned mine up until the xbox told me to turn it down when I was calibrating. I kept turning it down while calibrating
    until I found the sweet spot. After that I had no dramas with voice. Also try to make sure the kinect is away from speakers. It can interfere!
  14. MichaelCasey Win User

    Got xbo 6days ago - black screen each day - should I return it?

    I'm thinking of returning mine also. I have had it for 2 weeks and I have had the same thing every day in use it. I also have to recalibrate the voice controls also.

    I feel the same way it's great when it works but I also am at the end of my rope with this thing.
  15. Upinya Slayin Win User

    Got xbo 6days ago - black screen each day - should I return it?

    No your xbox and cable are fine. Something in the last patch they did caused it. Happens to me too. It'll be fixed in another patch. It is annoying though
  16. FTM99 Win User

    Got xbo 6days ago - black screen each day - should I return it?

    Try replacing the HDMI cables ,especially the one that came with it ..Mine was very shotty ...

    I would do this before anything else ..
  17. Morlife Win User

    Got xbo 6days ago - black screen each day - should I return it?

    DAN87,

    Yes it black screens when I watch TV. I think Ixe Storm III is correct. Seems to do it when the console is trying to transition from one mode to another.

    Thanks so much for the feedback guys. Seems like Iam not the only one. I'll hang in there and wait for an update.
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Got xbo 6days ago - black screen each day - should I return it?

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