Got the Mail that something is wrong with my Account

Hello XoX Natsu XoX,

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.

Same here. A link from my rewards e-mail direct me here. Telling me there is something wrong with my account.

Hey LavishMarmot665! Sorry to hear about the issue you're running into. To clarify, are you playing on PC or Xbox One? Are you getting any error messages or codes when the game closes itself? Please include as much detail as possible, thanks!

Hello xKJx THOR,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at https://rewards.xbox.com/mymissions/ .

-or-

2. By earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases back as payback Rewards Credit. Pre-orders,
game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. In September 2015, we made some refinements to the program. One change that happened was an adjustment of MyVIP purchase thresholds.
If you did not reach any MyVIP ranks with your purchases from September 2014-August 31st 2015, you were placed at a default rank. Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress
at (https://rewards.xbox.com/myrewards/).

Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals.

I would start with changing your WLID and/or password on your account. The fact that you need to recover your account like that suggests it is being recovered to another console somewhere and used. Also, if you find that you are no longer able to log in
at all, or there are unusual purchases on the account (https://billing.microsoft.com), then definitely call in for the Unauthorized Access claim.