got suspended for no reason

I originally got suspended 2 days ago for sending a nasty message or 4 to a kid who was calling me a N***** in game chat. I feel like that's wrong because i was the one verbally abused in game chat. Then, I received a second suspension today cutting off
multiplayer so i immediately contacted support. He told to go to the enforcement team page and it said i was "threatening" and "harassing" players. So I told him that wasn't possible because i was already suspended and couldn't send any messages to anybody,
so he says its because i reported the kid too many times..... Really? I got verbally harassed and i get suspended once for defending myself in a message and a second time for reporting the racist moron. I was told to come here if i failed the questionnaire
so here I am. It would be nice if someone could help me out asap

:)

 

Got suspended for no reason?!

The perma ban information is what would happen if you were pemanentaly banned (which you're not). The message is just there by default.

 

Got suspended for no reason?!

Enforcement Detail :- This account engaged in inappropriate communications. This activity may include harassment, abusive language, hate speech, profanity, disruptive or offensive language, spamming, or other inappropriate uses of Xbox Live communications
features. Temporary suspension impact: For the duration of the suspension this account cannot use Xbox Live communication features, including in-game and party chat, messaging, video communications, gameplay broadcasting, sharing content, and Skype on Xbox
One. Permanent suspension impact: This account can no longer sign in to Xbox Live from any device. This enforcement affects the account's Xbox Live privileges until 06/11/2016 04:50:03 PM (UTC) what does the perm ban mean

 

Let's see if I even get a reply...

 

Retaliating in an abusive or profanity way is a breach of the Code of Conduct and subject to enforcement acts. That guy that was harassing you first, probably did it only so you can say something abusive and he'll be able to report you. But in all probability
he did get the same suspension as the enforcement team looks on both ways of the story.

Next time don't say anything, report and block. How hard is that?

To check your suspension: https://enforcement.xbox.com



If you are eligible for a case review: https://enforcement.xbox.com/home/howto#sub-topic0-6

 

Just to add,any reports filed against you have to be investigated which takes time.

You were suspended for something you did before your first suspension started.

The questionnaire is there to make sure you are familiar with the ToU/CoC so you may want to read those before taking the questionnaire again.