Got suspended because i refunded 2 games .... are you serious?

Discus and support Got suspended because i refunded 2 games .... are you serious? in XBoX on Consoles to solve the problem; i Just feel so scammed... i am a 15 year account holder of Xbox live, never been banned and i just got my ban Upheld they told me because trying 2... Discussion in 'XBoX on Consoles' started by XxZER0xX, May 13, 2018.

  1. XxZER0xX
    XxZER0xX Guest

    Got suspended because i refunded 2 games .... are you serious?


    i Just feel so scammed... i am a 15 year account holder of Xbox live, never been banned and i just got my ban Upheld they told me because trying 2 attempt to refund a game. i went too support chat asked for a refund and you gave
    it too me. AND because of that you ban me. YOU gave me the refund now your punishing me? this is honestly a sad sad day i lost respect to the Xbox live enforcement team. Clearly you didn't review my case you. thanks for the unlawful ban.

    :)
     
    XxZER0xX, May 13, 2018
    #1
  2. I got refunded?

    I was going to play cod ww2 and it say "your purchase was refunded" and I didn't even refund it please help I want the game and my progress back
     
    TheSir biscut, May 13, 2018
    #2
  3. Smwutches
    Smwutches Guest
    I got refunded?

    You'd want to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, May 13, 2018
    #3
  4. ngocphi
    ngocphi Guest

    Got suspended because i refunded 2 games .... are you serious?

    depends how you obtained a refund did you ask for more then one per year if so then it's a legit suspension

    You are only allowed one per year

    Marketplace suspensions for refunds are only temporary usually you can view the length at
    https://enforcement.xbox.com and file a case appeal but it's pretty straight forward

    If you mean you chatted with Ms support not show support for a refund that would be why

    You were supposed to go thru xbox support as they have the specific guidelines to follow
     
    ngocphi, May 13, 2018
    #4
  5. ngocphi Win User

    Got suspended because i refunded 2 games .... are you serious?

    depends how you obtained a refund did you ask for more then one per year if so then it's a legit suspension

    You are only allowed one per year

    Marketplace suspensions for refunds are only temporary usually you can view the length at
    https://enforcement.xbox.com and file a case appeal but it's pretty straight forward

    If you mean you chatted with Ms support not show support for a refund that would be why

    You were supposed to go thru xbox support as they have the specific guidelines to follow
  6. Solobrus22 Win User

    Ok. So I just got suspended for a video clip.

    I can take the suspension..

    I got 8 days for a very serious violation..

    I recorded a story related thing where a person was standing still and talking.

    All i want to know is why?

    I can understand some content isn't.. kid friendly.. and not the best to share on a platform.. but...

    Wouldn't it be so much better if xbox turned off recordings for that game.. if they think its that bad, that they have to suspend everyone that records..

    everyone who records anything in the game gets suspended.

    With games like: Outlast 1+2, DOOM, re7, condemned, and many more games that include hell, graphic dismemberment, etc with waaay worse recordings on xbl. Why is agony auto suspend? Even for people who took a screenshot of the menu .......... just because it is this game they got suspended.

    ATLEAST add a warning to the game's store page..

    "If you record ANYTHING you will get suspended".
  7. UNK Teknique Win User

    Account suspended no reason given besides marketplace theft

    No one in the forums can answer that question. No one here, not even support have access to your account via the forums. You will need to go to the Enforcement website at enforcement.xbox.com to have any action taken. You also should have received an email
    at the address associated with the suspended account.

    Seems to be a focus the last few days on suspensions for refunds. The point is, the disclaimer when buying digitally is serious when it says "no refunds". Maybe someone on the account has received other refunds?
    Im the only one on the account, and receiving the refund was authorized. If i got suspended for that transaction they should've emailed me with the specifics. I didnt even fight the transaction, I asked if i could get refunded but it wasn't a problem if
    I didnt.
  8. Daft Badger Win User

    Long life player

    You are also not entitled to a refund for any lost gold time due to enforcement action on your account.

    If you got suspended it's because you violated the ToU/CoC,not because of some 8 year old.
  9. Miku Sakuya Win User

    Money refund for online purchased game (ARK bundle)

    You can only refund if.you have 2 hours or less on the game and its within 14 days but if there are serious problems with the game then go to your purchase history and make a refund order reporting the bug
Thema:

Got suspended because i refunded 2 games .... are you serious?

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