Got notification to correct my email, but when I go to edit its correct.

Discus and support Got notification to correct my email, but when I go to edit its correct. in XBoX Rewards & Social to solve the problem; Got notification to correct my email, but when I go to edit its correct. bc81bb22-6828-42cf-804a-907e50f213b8 Discussion in 'XBoX Rewards & Social' started by Sexy MR Wolf, Dec 1, 2016.

  1. Sexy MR Wolf
    Sexy MR Wolf Guest

    Got notification to correct my email, but when I go to edit its correct.


    Got notification to correct my email, but when I go to edit its correct.

    :)
     
    Sexy MR Wolf, Dec 1, 2016
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    XBLRewards8, Dec 1, 2016
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    my emails correct but saying its not

    Hello ARCHIEBOY86,

    I see that your account currently has a yellow error light. This is a new alert designed to alert users that we have detected some odd information on their account that may require adjustment. In your case, I see that the email you currently have registered
    has an odd domain name which has caused our emails to be unable to be sent. Since you have reviewed this information as correct, we will add your case to the current investigation we are conducting on this new feature. We are currently reaching out to the
    team who has implemented this new alert to clarify what caused this issue for certain users.

    This is just a notification of some strange information on your account. It is not a notice of any errors, and your account should work as intended. I can confirm that aside from this email issue, your account seems to be perfectly fine. Apologies for the confusion.
    When we have more information, we'll let you know here!
     
    XBLRewards8, Dec 1, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Got notification to correct my email, but when I go to edit its correct.

    Hello Sexy MR Wolf,

    We see that your account has been flagged with our new yellow warning because we have received notification that your emails are not being received correctly. Can you confirm that you have not recently received a email from our program, or roughly recall
    when you last received a email from us? We are currently investigating why some users are getting flagged for this warning, and any information you may have may aid in our case when we investigate with the team that designed this warning.
     
    XBLRewards8, Dec 2, 2016
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello again Sexy MR Wolf,

    After digging into your account, I see that you have two Rewards Accounts set up for your email. Our email provider is reporting that it is unable to deliver to your email for your other Rewards Account. Since we are reporting a delivery failure for your
    email, it is causing us to flag all accounts with that email address. If we remove this other account from our program, this should cause your account to go back to Green. Do you want us to proceed with removing this other account?
     
    XBLRewards8, Dec 2, 2016
    #5
  6. XBLRewards8
    XBLRewards8 Guest
    Hello Sexy MR Wolf,

    It looks like your edit has successfully removed the yellow notification from your account. Please keep in mind that all updates take up to 96 hours to be processed by our system. Looks like you're good to go!
     
    XBLRewards8, Nov 3, 2018
    #6
  7. XBLRewards8 Win User

    Got notification to correct my email, but when I go to edit its correct.

    Hello Sexy MR Wolf,

    We see that your account has been flagged with our new yellow warning because we have received notification that your emails are not being received correctly. Can you confirm that you have not recently received a email from our program, or roughly recall
    when you last received a email from us? We are currently investigating why some users are getting flagged for this warning, and any information you may have may aid in our case when we investigate with the team that designed this warning.
  8. XBLRewards8 Win User

    Got notification to correct my email, but when I go to edit its correct.

    Hello Sexy MR Wolf,

    It looks like your edit has successfully removed the yellow notification from your account. Please keep in mind that all updates take up to 96 hours to be processed by our system. Looks like you're good to go!
  9. XBLRewards8 Win User

    Got notification to correct my email, but when I go to edit its correct.

    Hello again Sexy MR Wolf,

    After digging into your account, I see that you have two Rewards Accounts set up for your email. Our email provider is reporting that it is unable to deliver to your email for your other Rewards Account. Since we are reporting a delivery failure for your
    email, it is causing us to flag all accounts with that email address. If we remove this other account from our program, this should cause your account to go back to Green. Do you want us to proceed with removing this other account?
  10. XBLRewards8 Win User

    my emails correct but saying its not

  11. XBLRewards8 Win User

    my emails correct but saying its not

    Hello ARCHIEBOY86,

    I see that your account currently has a yellow error light. This is a new alert designed to alert users that we have detected some odd information on their account that may require adjustment. In your case, I see that the email you currently have registered
    has an odd domain name which has caused our emails to be unable to be sent. Since you have reviewed this information as correct, we will add your case to the current investigation we are conducting on this new feature. We are currently reaching out to the
    team who has implemented this new alert to clarify what caused this issue for certain users.

    This is just a notification of some strange information on your account. It is not a notice of any errors, and your account should work as intended. I can confirm that aside from this email issue, your account seems to be perfectly fine. Apologies for the confusion.
    When we have more information, we'll let you know here!
Thema:

Got notification to correct my email, but when I go to edit its correct.

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