got charged for the free game of the month on xbox live gold

TangerineToe30 · Mar 16, 2016

I have just bought an xbox 360 and joined xbox live gold. The screen said - free games for gold. I downloaded the game and my credit card still got charged ! who can help me get a refund ?

:)

AgonisticTitan8 · Mar 16, 2016

Charged for Darksiders 2

Hi,

I tried purchasing my free xbox live gold game for the month using the games with gold link. I got charged on my credit card for the amount although it said the game was free with gold.

What do I do now?

NinjaStefo · Mar 16, 2016

Why did I get charged for gold 3 months and have no gold now?

I recently got charged for 3 months gold but I already got charged last month for 3 month gold membership, im not sure if it's automatic renew but I never got asked only charged for it but now xbox.com and xbox live say I have silver membership when I should
have another 5 months gold?! can someone please help me

Daft Badger · Mar 16, 2016

You would need to contact support
support.xbox.com/.../contact-us as they are the only ones with access to your billing info & who can issue refunds.

Which game was it? Usually you are asked to confirm the purchase before you make one.

Daft Badger

You would need to contact support
support.xbox.com/.../contact-us as they are the only ones with access to your billing info & who can issue refunds.

Which game was it? Usually you are asked to confirm the purchase before you make one.

Lucas Lauer

Hello, Three. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Yes, it is normal. You got charged because of the Game Pass Ultimate subscription. You cannot "convert" your Live Gold subscription for free to Game Pass Ultimate.

You need to subscribe to Game Pass Ultimate - which will charge you, like you saw - and then the Live Gold subscription will be converted to Game Pass Ultimate and you will be added one month to the subscription - which you just got charged for.

Feel free to ask back any questions.

HAZMAT RADIO

Hmm...over priced? 4 free games a month, discounts on other games through Deals with Gold.

$60 a year in the US for 12 months but I got it on sale for $42.

Xbox Live Gold subscription changes FAQ

As of 18 February 2016, the price of Xbox Live subscriptions will be increasing. If your subscription is currently set to renew automatically before 18 February 2016, you’ll be charged the current price at the time of your next scheduled auto renewal. If
your subscription is currently set to renew automatically after 18 February 2016, you’ll be charged the new price at the time of your next scheduled auto renewal.

https://support.xbox.com/en-HK/billing/xbox-subscriptions/gold-subscription-changes-faq

PRODUCEMAN19904

www.joystiq.com/.../xbox-live-gold-free-games-pinned-for-1st-and-16th-of-each-month

as of now the free ones for next month are halo 3 and AC2

Daft Badger

You pay for your xbox live gold subscription in order to access multiplayer features & xbox live etc,thats what a gold sub has always been.

Now though there is an added bonus that while you have an active gold subscription you get to download 4 games per month,you are not charged for those game so they are free.

You are paying for a xbox live gold sub,not the games that come with games (garbage) with gold,they aren't part of having a gold sub,they are just a bonus to having one.

got charged for the free game of the month on xbox live gold