got charged for canceling auto renew? (xbox live)

Hello

Since you have a creditcard attached I assume you have auto renewal which charges you every month. In order to make it charge your other card you'll first need to cancel your auto renewal.

http://support.xbox.com/my-account/xbox-live-membership/cancel-xbox-live-gold-subscription

After you've done that you can then subscribe again for Xbox Live Gold using your new creditcard

Hey CAPT1AN CHRON1C! For assistance with billing and subscriptions, you will need to contact support

here. Thanks!

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Hello,

For Auto-Renews such as EA Access, or Xbox Live require a credit or debit card. (Or PayPal if you have it). The card is not charged if you cancel it in time for only 1 month to be charged.

Best Regards,

Vince

This happens because when somebody subscribes any subscription the "Auto Renew" options becomes activated by default and the card cannot be removed as payment method while this auto renew is enable. To turn off you need to login with his account here in

Services and Subscriptions and under Xbox Live should appear the option to "manage auto renew", hit it and should appear "disable auto renew".

If you can't access with his account I think the better is to cancel directly in the bank. I think they can just cancel charges for a specific company and dont need to cancel the card.

No, you cannot cancel auto-renewal over the internet. Please see the following link:

support.xbox.com/.../cancel-account

"To turn off auto-renewal or cancel your Xbox LIVE Gold Membership, please call Xbox Support."