Got charged BRL 2.00 on my credit card but didn't renewed the Live Gold

maritoss · Nov 16, 2017

Hi! Today I've purchased the promotional renew of Xbox Live Gold for BRL 2.00, got charged on my credit card but it seems the Live Gold access still blocked on my account. Can you help me?

:)

xboxfelix · Nov 16, 2017

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

Month-to-month membership- Notification comes 15 days in advance

3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

The payment option you are using will be charged immediately.

The time subscription plan you have just purchased will be added to your remaining subscription time.

Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

Maitrisimo · Nov 16, 2017

I Paid with credit card and didnt get the 1 month black friday promotion

Hi, I would like to know what can I do? Because my credit card charged $1.00 for the Xbox Live Gold Promotion and I didn't get the prmotion, only my credit card charged.

Thanks

Mister Maka · Nov 17, 2017

Hey there maritoss

Can you verify that the transaction completed? You can check all purchases over on
account.microsoft.com, if you don't see any purchases there, it sounds like the subscription may not have gone though.

Mister Maka

Hey there maritoss

Can you verify that the transaction completed? You can check all purchases over on
account.microsoft.com, if you don't see any purchases there, it sounds like the subscription may not have gone though.

Leo Invictus

If you purchase and apply an Xbox Live Gold card to your account
before your renewal date, MS will accept that at time of renewal over a credit card on file with your account and the credit card will not be charged.

To be clear, there are two kinds of Xbox cards: Xbox Gold and then standard Xbox gift cards. For a card to be used toward your Gold membership, the card must say
Xbox Live Gold (they come in 3, 6, and 12 month amounts). A standard Xbox gift card which is used for the purchase of games or content will not be accepted/used toward an XBL Gold membership renewal.

I'm a little confused when you say that your membership recently renewed but the charge isn't until next week. MS typically charges on the exact date of renewal. If there was no Xbox Gold card applied to your account on the date of renewal, it is possible
that the credit card has been charged on the date of your renewal and the charge just has not yet shown up on the credit card statement.

cdt314

[quote user="BEASTmmb"]

You sure? Maybe its because I got the hardened edition, but I don't remember putting any credit card info on my account so I doubt they can charge me if they auto-renew.

[/quote]

I didn't get the hardened edition, and the Elite option seems to be set for auto renew if I buy it with a credit card. Not sure if it is auto renew if I use MS points, though.

Syxus

Hello again, JayDeh x

I just called my bank. They told me they have no problem with Microsoft and my credit card should be working normally.

They told me they might have some problems with USD purchases, but Xbox Live here in Brazil charges in BRL and still I can't even access my payment method. It seems they can't reach my credit card information at all.

But thanks a lot for trying to solve my problem!

Legends Future

It's called an auto renewal, when you purchased a gold membership for your account using your credit card. Microsoft will automatically charge you to renew your gold membership once it has expired monthly.

Got charged BRL 2.00 on my credit card but didn't renewed the Live Gold