Got a new Xbox One today, some Games with Gold downloads missing

Discus and support Got a new Xbox One today, some Games with Gold downloads missing in XBoX Games and Apps to solve the problem; Today I brought home a brand new console, and I am about to start downloading all the Games with Gold games that i have been faithfully adding since... Discussion in 'XBoX Games and Apps' started by marknocturnal, Sep 15, 2015.

  1. Got a new Xbox One today, some Games with Gold downloads missing


    Today I brought home a brand new console, and I am about to start downloading all the Games with Gold games that i have been faithfully adding since the program was extended to Xbox One. However, I have notice some are missing: Tomb
    Raider: Definitive Edition
    , So Many Me, and Assassin's
    Creed IV: Black Flag
    . These are the glaring omissions, I don't know if there is more without consulting a list. I hope maybe I'm just a noob and somehow overlooked something? I am absolutely positive that I added them when they were made available, I was
    especially looking forward to Assassin's Creed.

    :)
     
    marknocturnal, Sep 15, 2015
    #1
  2. Missing Games

    So last week my Xbox One had some hardware problems. So I sent it in to be fixed. Got a new one mailed to me in 3 days. Awesomesauce. Huge problem now. Missing games.

    The games I'm missing is the free with gold halo and Guacamelee. I contacted microsoft and they told me there is no history of me purchasing these games. Well I didn't purchase them. They were free. The games offered right now for gold I got back easily
    as they were ready to download in my games queue.

    Is there a download history like on the 360? I'm having trouble finding it if there is. I want my games back ****! Anyone have the same problem?
     
    BovverClobber, Sep 15, 2015
    #2
  3. kepakpl
    kepakpl Guest
    Problem with Project Cars game from Xbox Gold

    Recently i get project cars digital edition with xbox gold (at this time i have xbox 360). Today i get brand new xbox one. When i go to the game list, there is no project cars available to download. But on xbox web site in "My Games" there is this game.
    I think there is more missing games. Why?
     
    kepakpl, Sep 15, 2015
    #3
  4. Smwutches
    Smwutches Guest

    Got a new Xbox One today, some Games with Gold downloads missing

    Hopefully someone can help you with the missing ones, but just an FYI, Tomb Raider hasn't been a games with gold on the One yet. That one starts tomorrow, so you can download it then.
     
    Smwutches, Sep 15, 2015
    #4
  5. Yes I just realized that, strange, it was already available in the evening of the 15th
     
    marknocturnal, Sep 15, 2015
    #5
  6. The samething happened to me, I couldn't get to my xbox one so I logged onto my xbox 360 and got metal gear solid V: Ground zero but when I eventually did get on my xbox one I couldn't download the game. So either I'm missing something, Or something broke.
     
    HunterBlackStar, Sep 15, 2015
    #6
  7. Hey, guys! If you haven't already, head over to My Games & Apps and scroll to the right to your Ready To Install screen. If you aren't seeing it there, please make sure your console is set as your Home console.

    If that doesn't help you out, please navigate to the MGSV product page that you've linked to and let me know if you see it showing a price or as already purchased. Let me know what it says either way.

    Once I have these things confirmed, we'll be able to look into it further. Got a new Xbox One today, some Games with Gold downloads missing :)
     
    Misses Quinzel, Sep 16, 2015
    #7
  8. Got a new Xbox One today, some Games with Gold downloads missing

    Misses Quinzel, I tried all of the things you suggested. It's not in ready to install And my xbox one is set as my home xbox.

    I also tried going to the product page it's self, And it still shows the price instead of already purchased.
     
    HunterBlackStar, Sep 16, 2015
    #8
  9. i am also getting this, i uninstalled Assassins creed Unity to make room for new content, and now when i went back to re-install it, it says i have to purchase it, (got it free with Gold back in may.) any idea on whats up, several other games are like this
    as well.
     
    Morfieus-82D3C6EB-5508-49DB-B464-E63C377685D4, Sep 16, 2015
    #9
  10. I am having exactly the same problem. Over the past few months I have been reserving the games with gold on my xbox 360 ready for when I got an xbox one. I got my xbox one yesterday but none of the games appear in the download queue Got a new Xbox One today, some Games with Gold downloads missing :( I specifically remember
    reserving Rayman Legends as it was a game I really wanted to play but there were others too that I can't remember. When I find Rayman Legends in the store it is showing as full price.

    I tried speaking to someone on the live chat but that wasn't helpful as they said it wasn't possible to reserve xbox one games on the 360 and you could only download them while they were available. That directly contradicts the video on xbox 360 about how
    it should work
     
    SteveYoung811, Sep 17, 2015
    #10
  11. i3en4
    i3en4 Guest
    I’m noticing the same thing; AC:Black Flag, MGS:Ground Zeros & So Many Me, I know I claimed using my 360 and others that appear as not purchased but can’t remember if i just missed them… I too was claiming the games in anticipation of purchasing an Xbox
    One.
     
    i3en4, Sep 17, 2015
    #11
  12. Bumping so it's not lost.*
     
    HunterBlackStar, Sep 18, 2015
    #12
  13. Aguas
    Aguas Guest

    Got a new Xbox One today, some Games with Gold downloads missing

    Yesterday i bought a xbox one console and i'm having the same problem with these games that are missing: So Many Me; Metal Gear Solid V: Ground Zeroes; How to Survive: Storm Warning Edition; CastleStorm: Definitive Edition.

    I also tried going to the product page and it shows the price instead of already purchased.
     
    Aguas, Sep 21, 2015
    #13
  14. Hey, guys. Bumping isn't necessary. We aren't here on the weekends, so posts from us will not be happening when we aren't here. I have no new information at this time, however once I have more information, I will be sure to post back in here for you.

    Those that notice this issue, continue to post back with the games that are missing and if they are showing prices or already purchased. This is information that I need to pass on to the right people. Let me know if there are new games that are doing this
    as well! Thanks for your help in nailing this down. Got a new Xbox One today, some Games with Gold downloads missing :)
     
    Misses Quinzel, Sep 21, 2015
    #14
  15. To follow up, I checked the page of Black Flag, it shows the full price 29.99, So Many Me 14.99.
     
    marknocturnal, Sep 22, 2015
    #15
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Got a new Xbox One today, some Games with Gold downloads missing

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