Got a new laptop for Xmas how can I transfer my jigsaw collections from old Laptop to new ...

It's a windows laptop. I'm getting error message 117000. I got a new laptop and trying to get everything switched from the old one. I've been trying for a week. I have uninstalled and reinstalled the Microsoft solitaire collection 3 times.

Hello marting_589,

Couple of things:

1. Accounts cannot be linked according to this article, but you can change the email address or phone number for your Microsoft account by reviewing the section "I want to add a new email address or phone number."

3. We always recommend changing your password if you believe an account has been compromised.

Please let me know if this answered your question by selecting "Yes" below.

Hi Paul,

Sorry for not getting back to you sooner. I've been a little tied up the last few weeks.

Unless I am missing something I can't access the account information (name and e-mail) without being connected on-line. My old laptop can no longer connect to the internet. I just checked on the new laptop that the log in information is current.

I started playing MS Jigsaw I believe it was April of 2016. In November of 2016 I had to change my e-mail. since then I have had to delete the program and reload it twice because of issues with the game freezing. last year I had to download the game again
when the hard drive in my old laptop died and had to be replaced. Each time my current score at the time transferred correctly. With the new laptop I logged into MS Store and downloaded a copy of the program. when I launched the program it automatically logged
me in with my game tag Unworldlybee69 using my current e-mail information. before my old laptop was damaged I had a score (gold bars) in excess of 1,000,000. I believe it was around 1,078.000 and change. the score that transferred over to the new laptop is
776,495. that would be about the score I had in the spring/summer of last year. that would be after the change of e-mail accounts. also when I view the puzzle packs It shows many packs I have purchased but the ones I have purchased in the last year like Barns
for example shows that I never purchased them.

I know I was connected on-line when playing on the old laptop. My score each time I logged in showed my progress. I stream TV on my laptop which was working fine even after the old laptop was damaged. I didn't have an issue with the modem until I got the
damaged laptop back from the repair shop.

I don't know if this will work but. I just purchased an external hard drive. I am going to try deleting the game from the new laptop that I downloaded. then try to copy the game program and files from the old laptop onto the external hard drive then import
the files to the new laptop. hopefully that will restore my score. I don't like the idea of losing 300,000+ points and having to redo puzzles I have already done.

Hi Josef

Thank you so much for your quick reply.

It was indeed another (old!!!) email that was used to set the account up ages ago.

Thanks again !

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this PatW123456

Your Solitaire collection progress is synced across all your devices and platforms as long as you sign in with the same Microsoft account in that device

Please double check if you're using the correct account (you can guide yourself based on the gamertag that appears in the bottom right)

If you have more than one email please try with each one