Got a new console and can’t set the account as home Xbox.

After resetting only the settings, my original account disappeared. I created a new account. I added this account to my home console and still can’t play. I can only go to the store or take help.

Yes, I know, but, that message is not supposed to appear if I have the “Owner’s account” as home console on my xbox.

The exact problem is that I can’t make any changes with any account in Home Console because when I try to go to Home Console in Settings it says “The configuration of home console cannot be changed until we connect to the services.”.

Got a new Xbox X and my games wont work even tho it says purchased. Help me

😥

Did you set this new console as the home console with the account that purchased the content? It sounds like you may still have your old console set as the home device.

Was he playing on the old console or the new one? He can only share the games on the Home console.

He is playing on the new Xbox on his account not set to home. I'm playing on the old xbox on my account set to home. Right now the only way it seems to work is with him playing on my account on the new xbox and me playing his account
on the old one. All games have been purchased on my account.

Then you need to set whichever console he is playing on as your Home console.

So set the new Xbox to "home" and remove "home" from the old one?

did you purchase the console new or pre owned, if pre owned then the previous user left it set as the home console and has probably just got a new xbox or signed in elsewhere and set as home.