Goodnight. I have a problem with some points that I have on the card are xbox live and they ...

Goodnight. I have a problem with some points that I have on the card are xbox live and they are 4500

:)

 

code not working

Some doubts?

Your Live Region is US?

In case of yes go to the next question, if not the problem is the 1600 ms points only works in US live, the Ms points cards only works for region they are builded (for a sample if buy US, the cards in comun way is the values of 1600 and 4000 points for US
and only works in US, if i buy a Live Brazil card; comum value is 1500 and 4500 points, and try to use in US account the system stop the operation because he didn´t reconize cards from outside of the country of your account).

That card have 25 digit code?

If yes and your account match the region of points you have back to reseller and inform the card dosen´t work and try to use in front of them (if they permit, and show your account to prove you didn´t receive anything)they have the legal obrigation to substitute
in case of card dosen´t work.

I hope i help you and forgive my bad english it´s self learnerd

 

Cant dowload/buy a single game for xbox one?

Hello,

I have a problem whit the xbox one. I have a xbox 360, xbox live there are no problems.

I always use a prepaid card. I redeem the points on xbox.com Now i have a Xbox one and want downloading some games. I got on my gamertag eneugh money for the game but the xbox one tells me i need to add a credit card. I have eneug money on my gamertag.

Regards,

Sintclair

 

I gave them to a person the points. To use them for your xbox. But he does not recognize the points .. and already before .. had made the claim