Goodbye Groove Music Pass

Zune and Groove had a good and long run. I mostly used Zune to sync things with my Windows Phone back in the day.

I absolutely understand you being upset it's going away and wishing that weren't the case.

That said, please be respectful of the forum rules; I've removed the image that originally accompanied your post.

Hi Jacknicolas! My name is Ricardo an independent advisor ready to help you with this situation!

On December 31, 2017, the option to stream, purchase, and download music from Groove Music was discontinued. If your purchased music was downloaded, you’ll still be able to listen to it.

When Microsoft announced the discontinuation of the Groove Music Pass streaming service on October 2, 2017, they notified customers that Groove Music Pass content would be available to move to Spotify until January 31, 2018. Unfortunately, that window has now passed.

More information about it here

https://support.microsoft.com/en-us/windows/gro...

Hi Florian,

Thanks for coming to the forums with your questions. Have you checked Spotify to see if your music is there also? When all this occurred some music was moved to spotify. You can view the entire guide here for

Groove music and spotify.

All the music that had a match in Spotify’s catalog now appears in your Spotify library and playlists. All your purchased or uploaded non-Groove Music Pass music will remain untouched in the Windows 10 and Xbox Groove Music apps. Music you own and
that is stored locally on your hard drive or on OneDrive is untouched and will continue to be playable from your local hard drive through the Windows 10 and Xbox Groove Music apps.

Try the Spotify app and let us know.

Thanks,

Brad

Hey Ginger! I'm from the Xbox Forum team and I would be happy to provide you with some information. We have two resources that are related to the discontinuation of Groove Music:

Groove Music and Spotify: FAQ and
Groove Music on iOS and Android: FAQ.

Can I still download all my purchased music?

No. When Microsoft announced the discontinuation of the Groove Music Pass streaming service on October 2, 2017, we notified customers that purchased music would be available to download until December 31, 2017. Unfortunately, that window
has now passed. If you've already downloaded your music and want to listen on a PC, you can do that by uploading your purchased music to OneDrive. If you don’t use OneDrive (or another cloud storage service), you can also transfer your purchased music from
one of your devices to another device for your own personal, non-commercial use.

Get more info about playing your music on iOS and Android devices.

What happened to my purchased music if I didn't download it?

When Microsoft announced the discontinuation of the Groove Music Pass streaming service on October 2, 2017, we notified customers that music would be available to download until December 31, 2017. Unfortunately, that window has now passed.
If you've already downloaded your music and want to listen on a PC, you can do that by uploading your purchased music to OneDrive. If you don’t use OneDrive, you can also transfer your downloaded purchased music from one of your devices to another device for
your own personal, non-commercial use.

What’s happening to Groove Music on iOS and Android?

As of June 1, 2018, the Groove Music iOS and Android apps are no longer available for download from the Apple App Store and the Google Play Store. On December 1, 2018, the Groove Music iOS and Android apps will be retired.
After that date the apps won’t work and should be uninstalled.
Get more info about the Groove Music apps for iOS and Android.

If you have any questions or concerns, please contact
Microsoft Support. Thank you.

I responded to an email from Microsoft on 7/13/2016, signed up for a 30 day Groove Music Pass subscription on the promise by Microsoft for a 90 day Groove Music Pass access. A promo code has never been received. I was passed from one chat support representative
to another to another to another and then after spending 30 minutes was sent here. Maybe this will get resolved soon.

Their email stated "Rev up your summer soundtrack with 3 free months (90 days) of music.* Just sign up for Groove Music Pass, and after your first paid month ($9.99), we'll email you a promo code for your bonus months (as always, you can cancel anytime).
But hurry - this deal won't last forever."