Good Morning

You would need to contact billing support at support.xbox.com/contact-us

If simply want to cancel your subscription you can do so at account.microsoft.com under the subscriptions tab.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community and Merry Christmas.

Hello Shamzz345, by your description if you have two account balance information showing in your Microsoft account but both are in dollars, that means one must be US dollars and one is probably Canadian dollars, the system makes that distinction with Gift Cards.

Try to check in the purchase description of the card you bought from Amazon which region the Gift Card you bought belongs to.

Paid for what? It's not clear what your problem is.

Hi,Franklin! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Hmm, all the digital content should be link to the console due to smart delivery.

Are you sure you did not claim it for a different account on accident?

Or did your press the "decide later" option for that bundle?

Im getting me in the morning as well. The good thing about midnight launches... no queues in the morning