Good morning from Brazil.

You would need to contact billing support at support.xbox.com/contact-us

If simply want to cancel your subscription you can do so at account.microsoft.com under the subscriptions tab.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community and Merry Christmas.

Hello Shamzz345, by your description if you have two account balance information showing in your Microsoft account but both are in dollars, that means one must be US dollars and one is probably Canadian dollars, the system makes that distinction with Gift Cards.

Try to check in the purchase description of the card you bought from Amazon which region the Gift Card you bought belongs to.

Paid for what? It's not clear what your problem is.

There has not been anything from South America yet. Something in Brazil would be good to see.

Hi everyone. I was able to download the bundle this morning! Try downloading again. I hope it works for u =)

Obs: My region is Brazil.