Good afternoon, I want to request a refund.

bananagames · Oct 7, 2023

well basically I left my house to work and when I arrived I found that my son had bought the FC24 and the Forza motorsport and I would like to request a refund since the truth is that we cannot afford to spend that money

:)

StuartATrueRed

Log in with the account that was used to purchase them here xbox.com/refund, the games should show on a list. Just select the ones to refund, and then select request a refund at the bottom of the page, then continue from there.

Smwutches

You'll want to submit a refund request

andersonpassos

Thank you for contacting us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good afternoon

Yes, within 30 days you can request a refund

https://support.xbox.com/en-us/help/subscriptio...

MoeZArts

Hi MollieJeanes,

You will want to request a refund
https://beta.support.xbox.com/help/subscriptions-billing/manage-subscriptions/digital-goods-subscriptions-refund, then purchase the version you want.

XBF Leslie D

Hi Astolfyh,

Good afternoon ! I'm doing good and you ?

In regards to reversing the payment It should be possible as this is something common that happens when buying a gift, you would need to submit a refund request.

Click here to learn
How to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of the status of your request.

If needing further assistance with the purchase I would suggest to contact Live Support.

The best way to reach Live Support would be here: https://support.xbox.com/en-US/contact-us#0

It's going to ask if you want help from the virtual agent select
no thanks, pick the category(Games) and just pick a contact method
(request a call from support or Chat is faster).

Good afternoon, I want to request a refund.