gold time isnt working

XK1LLAxM3NAC3X · Feb 5, 2018

just redeemed a 1 month gold card yesterday says i have gold time until march but when try to get in parties or play games the gold membership menus pops up i usually play everyday please fix this issue

:)

Smwutches · Feb 5, 2018

GOLD ISNT WORKING

You may want to contact support for assistance. 1-800-4my-xbox if you're in the US/Canada or
Contact Us | Xbox Support If you did change your region, gold doesn't always change with you depending on where you changed it to.

Mister Cizl · Feb 5, 2018

GOLD ISNT WORKING

Hey yannano! Miss Bijoux is assisting you
here, in the future please refrain from posting up multiple threads. Thanks!

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gds1972 · Feb 5, 2018

Hi

Can you first try restarting your console by pressing and holding the power button on the front of your console for 5-10 seconds and then restart the console.

If this does not resolve the issue can you then try
removing your profile from the console restart the console and then reloading your profile and hopefully this will allow resolve your problem.

gds1972

Hi

Can you first try restarting your console by pressing and holding the power button on the front of your console for 5-10 seconds and then restart the console.

If this does not resolve the issue can you then try
removing your profile from the console restart the console and then reloading your profile and hopefully this will allow resolve your problem.

XBF Nestor S

Hey there bud thanks for keeping in touch.

We just want to add a bit of clarity. As of last November we have changed the way to get in contact with us, the new and only way is to simply
Request a Callback from one of our Xbox Support
Specialists and we would reach out. Unfortunately as stated before this is a known issue and a Service Alert at the moment so even they wouldn't have a resolution for this. We hope this helps!

XBF Nestor S

Hey there ladies and gents,

Thanks for bringing this to our attentions however this is a known issue and a Service Alert at the moment. The best thing to do at the moment would be to check out our

Xbox Live Status page and selecting the Notify Me button. Give it a shot and keep an eye on the resolution of this inconvenient issue!

Smwutches

You may want to contact support for assistance. 1-800-4my-xbox if you're in the US/Canada or
http://support.xbox.com/contact-us If you did change your region, gold doesn't always change with you depending on where you changed it to.

XBF Javier R

Hello Jirka,

We understand that you just bought Xbox Live, but the console is not allowing you to use it.

We recommend trying a power cycle
of the console.

If the problem persists, try doing a soft factory reset of the
console, reset and keep games and apps to help reset the operating system. Please note before doing this troubleshooting step, make sure to know your email and passwords for your Xbox profiles.

Try this out first and let us know the results.

gold time isnt working