GOLD SUBSCRIPTION SUSPENDED

mcLyleWard · Jan 14, 2014

My Xbox Live Gold subscription is suspended, probably because my dad got a new credit card. How can i cancel the subscription?

:)

omar_ · Jan 14, 2014

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VicV7 · Jan 14, 2014

I cant activate my Xbox Live Gold account

I cant access the section "services and subscriptions" takes three days marking me an error and asking me for time. I need to sign in to cancel a suspended Xbox Live Gold subscription. I cant enter another card or payment to use
the Xbox Live Gold service.

What i can do?

iNb4 Ownage · Jan 14, 2014

Hello, you will need to reach out to Xbox Phone Support (support.xbox.com/contact-us ) so they can resolve the issue for you and have a look at your billing information.

onyxishere · Jan 15, 2014

You could also change the credit card info at
https://commerce.microsoft.com.

gorgiabulldogs3 · Sep 18, 2015

I got charged with old credit card but no longer use it can u take the charge off plz

onyxishere · Oct 31, 2018

Sorry to hear it. For future reference it would be better to create a new thread instead of bumping older ones.

In the meantime, all billing issues should be directed to phone support as only they can assist with those. If you live in North America dial 1-800-469-9269

onyxishere

You could also change the credit card info at
https://commerce.microsoft.com.

onyxishere

Sorry to hear it. For future reference it would be better to create a new thread instead of bumping older ones.

In the meantime, all billing issues should be directed to phone support as only they can assist with those. If you live in North America dial 1-800-469-9269

gorgiabulldogs3

I got charged with old credit card but no longer use it can u take the charge off plz

iNb4 Ownage

Hello, you will need to reach out to Xbox Phone Support (support.xbox.com/contact-us ) so they can resolve the issue for you and have a look at your billing information.

RiTTzFAN93wj

Sounds like you already have Xbox Live Gold, and if you cannot use it, your subscription may have been suspended due to non collection of payment. You will want to check this out on
http://account.live.com or calling Xbox support.. If this is the issue, you just need to pay the back balance and then you can use Gold again.

Should un suspend your subscription and then you will be immediately on Xbox Live Gold again!

Good Luck buddy!

GOLD SUBSCRIPTION SUSPENDED