Gold subscription not working

Hi there, SeekerALP.

Please try
removing your profile (please ensure you remember your account email and password before doing this step),

power cycling your Xbox One console and router/modem and then signing back in. Did that solve the issue?

Gotcha. That sounds like something is going on with your account for some reason. You can try

removing/re-adding your profile to your console to see if that helps. If not, you'll want to reach out to
phone or chat support and ask them to take a look at your account. We're public facing so we can't dig into that too much on our end.

Keep us posted.

Hey there, thanks for the extra info!

Looking at your
Xbox.com profile, I can see that you were recently able to play Murdered: Soul Suspect and
Hand of Fate. Are you running into any other issues with any other games in particular? Or did the problem magically resolve itself?

If you still have issues, can you describe your problem more specifically for us? Like, what happens when you try to download the games? Do you get an error message and/or code? Are the games just not showing up in your Ready to Install? Having more specifics
will help us try to figure out what is going on here. Keep us posted!

I can't actually play them, though--I can download games I got through GwG fine, but trying to play them results in an error message saying "Make sure your subscription is active." Further, I can't download newer games, like this month's Project Cars for
example. My subscription is active, though; I can still play online games like Overwatch.

Hey there, thanks for the extra info!

Looking at your
Xbox.com profile, I can see that you were recently able to play Murdered: Soul Suspect and
Hand of Fate. Are you running into any other issues with any other games in particular? Or did the problem magically resolve itself?

If you still have issues, can you describe your problem more specifically for us? Like, what happens when you try to download the games? Do you get an error message and/or code? Are the games just not showing up in your Ready to Install? Having more specifics
will help us try to figure out what is going on here. Keep us posted!

It's still not working. The games I'm having issues with are all Games with GOld games I've downloaded previously, like Murdered: Soul Suspect and Hand of Fate. Currently downloading others to see if they work.