Gold Subscription Not Recognized

My Gold subscription renewed on May 4th, and I am able to play online. However, the dashboard is still telling me to renew, I no longer have access to any previous Games With Gold, and I do not receive any discounts on Deals With Gold.

I've tried multiple hard resets, and deleted and downloaded my profile, but nothing has worked. I'm at a loss as to what I can do to fix the issue, so any help would be appreciated.

:)

 

Gold subscription not recognized?

In my profile it says I am a gold member but when I go to My account the expiration date is N/A. I know when my membership ends and am sure it isn't now. The same also applies to rewards.xbox.com when I try to view MyStats and the "upgrade to gold" button
is under my GT. I should mention that the rewards.xbox account also uses my old profile picture (though I'm pretty sure I was able to view MyStats before). Is it something in my cache/cookies?

 

Gold subscription not recognized?

On the billing page when renewing Xbox membership it displays the correct date of expiration but on the My account page it says N/A. My real problem is with rewards.xbox. I remember roughly 2 months ago I was able to view MyStats but now I can't and it is
still using my old profile picture (it did this for as long as I remember).

 

Hey there,

For issues such as this, the primary route we recommend taking is reaching out to our chat or phone support team through ourContact Uspage so they can take a look in your account. Feel
free to keep us posted!