Gold Subscription Expiring Early

I have a few friends who purchased over a years worth of Xbox Live gold and today it says that it has expired and they're set to silver. Is there any possible fix for this?

:)

 

Problem with gold

This account is associated with my microsoft acc. When i go to subscriptions page this acc - i see next information:

Подписка Золотой статус Xbox Live Gold Срок действия истекает: 10.01.2016

In english:

Subscription Gold status xBox live Gold Expiring: 10.01.2016

 

How to Turn off auto renewal or cancel Xbox LIVE membership

How to turn off auto renewal

It is recommended that you cancel your Xbox LIVE Gold Membership using the option of turning off automatic renewal. If auto renewal is "off", your membership will expire at the end of its current term.

Steps to follow:

1) If you are not already signed in, click Sign In at the upper right hand corner and sign in using your Microsoft account.

2) Proceed to My Account.

3) Click Change next to automatic renewal. Change the setting to OFF

You will be able to continue enjoying all the benefits of Xbox LIVE Gold Membership until your paid membership time expires.

Note:

If you want to cancel or disable your Xbox LIVE Gold Membership immediately, you should contact Xbox support. Use the Request a Call from Support option on the official Xbox Contact Us page. Your account cannot be canceled through chat or email.

If you disable your account immediately, you will lose the time remaining on your membership subscription.

If you are on a 2 Year Xbox LIVE Gold Contract, and you want to cancel before the end of the 2 years, you will be charged an Early Termination Fee and other applicable taxes. Once the two-year agreement period is over, your account will not be renewed automatically.

You can cancel the 2 Year Xbox LIVE Gold Contract using the option of self-cancel your subscription on Xbox.com

 

Please contact Xbox Support by phone they will be able to resolve this issue.

 

I have the same issue. My xbox gold was a year subscription, and it was started last Christmas. it has expired already, and I was wondering if anyone knew what to do because I don't want to buy another one early and I don't want to lose my cloud stuff.

 

Follow the advice given above!!! Contact Phone support or,

Maybe, start your own topic for personalized help.

Either way, follow the forum rules,

Please DO NOT bring back old threads.

Good Luck!!!

 

Hey there, cbstuart2! As Kiesey said above you, you will want to
contact us via phone or chat support for further assistance. If you need assistance with any other support issue, please post up a new thread detailing what you're running into and troubleshooting you've completed. This way we can get you the individual
support that works best on the forums.