Gold subscription active until 7/11/20 but can’t play online games. Getting prompt to...

Hello mattreed5,

Thank you for keeping us updated. If you have confirmed the subscription on the account that you are using and performed the necessary troubleshooting, we recommend
reaching out to Xbox Support for assistance with getting your Xbox Live Gold subscription to be recognized on your console. You may need to adjust some of the selections on the
website in order to get the options to request a call or chat live with someone. Be sure to let us know the results
mattreed5!

Power cycling did not help. I also tried to remove the account from the xbox and add it back. Still receiving same prompt

Hello Mattreed5,

Thank you for posting here on the Xbox forums. We understand that you are being asked to purchase gold even though your subscription is still active. If you haven't already, please perform a power cycle on your console: How
to restart or power cycle your Xbox One console

Let us know how it goes with a response to this thread. Hope this helps.

Make sure your using the same account you have gold in at if that did not work talk to the support in xbox the will help you

Hello mattreed5,

Thank you for keeping us updated. If you have confirmed the subscription on the account that you are using and performed the necessary troubleshooting, we recommend
reaching out to Xbox Support for assistance with getting your Xbox Live Gold subscription to be recognized on your console. You may need to adjust some of the selections on the
website in order to get the options to request a call or chat live with someone. Be sure to let us know the results
mattreed5!