Gold services down for 5 days now

Discus and support Gold services down for 5 days now in XBoX on Consoles to solve the problem; my gold has been down for 5 days now, no one even support can fix it, I’ve deleted profile and reinstalled it, support has deleted my payment and gold... Discussion in 'XBoX on Consoles' started by KILLING REBELS, Jun 12, 2018.

  1. Gold services down for 5 days now


    my gold has been down for 5 days now, no one even support can fix it, I’ve deleted profile and reinstalled it, support has deleted my payment and gold services and sent me 1 month code but nothing works. Come on guys this will be my 3rd Xbox one return since
    last September, if you guys didn’t know we have to pay GameStop 20.00$ every time for a new warranty, it’s getting old.

    :)
     
    KILLING REBELS, Jun 12, 2018
    #1
  2. HAZMAT RADIO
    HAZMAT RADIO Guest
    Xbox Services Down For Days

    The issue with the Xbox Service alert is this - Buying items, redeeming codes, or downloading purchases - as stated on their site, Xbox Live Service Status | Xbox Live Service Outage

    - Find out what your connection your Xbox is getting from your router

    Go to Settings > Network Settings > Detailed Network Statistics

    The Xbox will use as fast a connection as it's getting from the router, and often the router is the source of the issue.

    You should see - Download / Upload / Packet Loss / MTU / Latency

    Download needs to be 3.5 Mbps or higher

    Upload needs to be 0.5 Mbps or higher

    Packet Loss should be at 0%

    MTU 1480 (usually)

    Latency the lower the better and no more than 150ms

    Try the steps below and run your test again. The Xbox will download as fast as your router will allow it too.

    Hard reset the Xbox by holding down the power button on the front of the Xbox for 15 seconds. After the 15 seconds let go of the power button then restart the Xbox.

    Try out your games.

    Power cycle your network by unplugging the power to the modem & router for about 60 seconds. Then plug your router back in and try your game again.

    Go to Settings > Network Settings > Advanced Settings > Alternate MAC Address > Clear > let the Xbox Restart?

    Try out your video again or check the speed test again.

    If that doesn't work, I'm guessing you're using a wireless connection to your router.

    On your Xbox go to Settings > Network > Network Settings > Forget Wireless Network

    Go to Advanced settings > DNS Settings > Manual - Set the Primary DNS as 8.8.8.8 and the Secondary as 8.8.4.4

    Go to Settings > Network Settings > Advanced Settings > Alternate MAC Address > Clear > let the Xbox Restart

    After the Xbox Restarts go back and reconnect to your Wireless Network and try your game again.

    If that fails, consider resetting your router back to defaults.
     
    HAZMAT RADIO, Jun 12, 2018
    #2
  3. KING SWEJIN
    KING SWEJIN Guest
    Xbox Services Down For Days

    yes this is ridiculous and these forums are a dead end
     
    KING SWEJIN, Jun 12, 2018
    #3
  4. AnimalAsLeaders Win User

    Xbox LIVE Diamond TV Service

    My predictions

    Xbox LIVE Diamond members will be the only ones who can access MP. They get everything that current gold members have now but they also can go on youtube!!

    As a result of the Diamond service Gold members will become what is now known as Silver members but with a gold gamercard.

    Silver members will only be allowed to play their xbox for 5 minutes a day until they choose to upgrade.



    Diamond service yearly cost: 99.99$

    Gold Member yearly cost: 59.99$



    hahaha...
  5. Farscape247 Win User

    Xbox Services Down For Days

    have had no issues with live at all, and if netflix is running slow as is youtube then this is your network or a local ISP issue, the content and purchasing issue listed on live is not affecting performance of live, and as of yesterday that error is no longer
    listed. I have been online for 5 days in a row without any issues and i have been using youtube, netflix and multiplayer gaming and downloading games.
  6. HAZMAT RADIO Win User

    Xbox Services Down For Days

    The issue with the Xbox Service alert is this - Buying items, redeeming codes, or downloading purchases - as stated on their site, https://support.xbox.com/en-US/xbox-live-status

    - Find out what your connection your Xbox is getting from your router

    Go to Settings > Network Settings > Detailed Network Statistics

    The Xbox will use as fast a connection as it's getting from the router, and often the router is the source of the issue.

    You should see - Download / Upload / Packet Loss / MTU / Latency

    Download needs to be 3.5 Mbps or higher

    Upload needs to be 0.5 Mbps or higher

    Packet Loss should be at 0%

    MTU 1480 (usually)

    Latency the lower the better and no more than 150ms

    Try the steps below and run your test again. The Xbox will download as fast as your router will allow it too.

    Hard reset the Xbox by holding down the power button on the front of the Xbox for 15 seconds. After the 15 seconds let go of the power button then restart the Xbox.

    Try out your games.

    Power cycle your network by unplugging the power to the modem & router for about 60 seconds. Then plug your router back in and try your game again.

    Go to Settings > Network Settings > Advanced Settings > Alternate MAC Address > Clear > let the Xbox Restart?

    Try out your video again or check the speed test again.

    If that doesn't work, I'm guessing you're using a wireless connection to your router.

    On your Xbox go to Settings > Network > Network Settings > Forget Wireless Network

    Go to Advanced settings > DNS Settings > Manual - Set the Primary DNS as 8.8.8.8 and the Secondary as 8.8.4.4

    Go to Settings > Network Settings > Advanced Settings > Alternate MAC Address > Clear > let the Xbox Restart

    After the Xbox Restarts go back and reconnect to your Wireless Network and try your game again.

    If that fails, consider resetting your router back to defaults.
  7. KING SWEJIN Win User

    Xbox Services Down For Days

    yes this is ridiculous and these forums are a dead end
  8. Spork Of Doom-EE88E4 Win User

    Xbox Live down for Silver members....maybe?........Probably.

    I'm a gold member and it's been down for me for several days now
Thema:

Gold services down for 5 days now

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