Gold offers?

Discus and support Gold offers? in XBoX on Consoles to solve the problem; Alright, they confirmed that this is an issue for many players and the developers have already been addressed: "Checked here and it seems that this is... Discussion in 'XBoX on Consoles' started by PKocsis75, Jun 26, 2016.

Page 2 of 2
  1. PKocsis75
    PKocsis75 Guest

    Gold offers?


    Alright, they confirmed that this is an issue for many players and the developers have already been addressed:

    "Checked here and it seems that this is indeed an ongoing issue and is still being patched by our developers. Rest assured that there is nothing wrong on your end for this one and doing the troubleshooting before with the previous rep goes to prove that
    the issue is not on your console nor your account. Double checked your account here and everything is up to date and all good. We may need to cascade this to our developers for your issue since a lot of players are having the same issue as yours right now.
    So I would suggest checking on that from time to time within 24-48 hours and once everything is patched up, you should be able to access the games for gold offers on the console okay?"
     
    PKocsis75, Jul 6, 2016
    #16
  2. Mister Beep
    Mister Beep Guest
    Hey there PKocsis75,

    Sorry to hear about the issues detailed in this thread.. I would highly suggest contacting our phone support through our
    Contact Us page. They are better equipped to handle account/billing issues that are beyond our scope here on our forums. The phone agent may need to remove Xbox Live Gold from your account
    and reissue you an Xbox Live Gold token.

    Let us know how it goes!
     
    Mister Beep, Jul 6, 2016
    #17
  3. PKocsis75
    PKocsis75 Guest
    Thank you Mister Beep. I'll be away for a few days. When I get back and it is still not solved, as support told me then I am going to give a call to the phone support.
     
    PKocsis75, Jul 7, 2016
    #18
  4. pullson
    pullson Guest

    Gold offers?

    Did you fix it? I have the exact same issue...
     
    pullson, Jul 8, 2016
    #19
  5. PKocsis75
    PKocsis75 Guest
    I have to wait till Monday, the call back service is closed for the weekend in Hungary. On the support page Mr. Beep linked I could not get the phone number format right, I think that is for US citizens.

    So I'll try to get support next Monday, and get them my Gold subscription removed then enable it again with a token.
     
    PKocsis75, Jul 9, 2016
    #20
  6. gomeZZZ81
    gomeZZZ81 Guest
    I have the same issue - and I am from Hungary as well. :] Do you still have the problem, or is it solved already?
     
    gomeZZZ81, Jul 25, 2016
    #21
  7. Mister Mascot
    Mister Mascot Guest
    Hey there gomeZZZ81,

    If you're having the same issue and the above posted steps aren't helping. You'll want to speak with the chat/phone teams for further assistance.



    Contact Us
     
    Mister Mascot, Jul 27, 2016
    #22
  8. PKocsis75
    PKocsis75 Guest

    Gold offers?

    My issue is now resolved. The escalation support got my Gold sebscription cancelled, then resubmitted a Gold token, which fixed it. Many thanks for the help.
     
    PKocsis75, Oct 31, 2018
    #23
  9. PKocsis75 Win User

    Gold offers?

    Thanks, will let you know the outcome
  10. PKocsis75 Win User

    Gold offers?

    My issue is now resolved. The escalation support got my Gold sebscription cancelled, then resubmitted a Gold token, which fixed it. Many thanks for the help.
  11. Mister Mascot Win User

    Gold offers?

    Hey there gomeZZZ81,

    If you're having the same issue and the above posted steps aren't helping. You'll want to speak with the chat/phone teams for further assistance.



    Contact Us
  12. pullson Win User

    Gold offers?

    Did you fix it? I have the exact same issue...
  13. FearedNightmare Win User

    Gold offers?

    The errorcode does indeed indicate that your profile is corrupted. You didn't specify what you did after you contacted support but this is the suggested solution which you should try

    Error 0x80BD0006 occurs when accessing features on Xbox One

    You get the following error code when you try to connect to Xbox Live or try to access some Xbox Live features on your Xbox One console:

    0x80BD0006
    This may mean your profile is corrupted.

    Solution 2: Remove and re-add your Gamertag profile

    To remove your profile:

    1. Scroll left on the Home screen to open the Guide.

      Note Double-tapping the Xbox button will open the Guide from any other screen on the console.
    2. Select Settings.
    3. Select All Settings.
    4. Under "Account," select Remove accounts.
    5. Select the account that you want to remove.
    6. Select Remove to confirm.
    7. When you're finished, select Close.
    8. Restart your console:
      1. Scroll left on the Home screen to open the Guide.
      2. Select Settings.
      3. Select Restart console.
      4. Select Yes to confirm.
    Note If you're unable to access the Guide or if the console appears to be frozen, press and hold the
    Xbox button on the console for about 10 seconds until the console turns off. After the console shuts down, touch the
    Xbox button on the console again to restart.

    To add your profile back to the console:

    1. Scroll left on the Home screen to open the Guide.

      Note Double-tapping the Xbox button will open the Guide from any other screen on the console.
    2. Select Sign in.
    3. Scroll down and select Add & manage.
    4. Select Add new.
    5. Enter the password for your Microsoft account, and then select Enter.
    6. Read the Microsoft Service Agreement and Privacy Statement, and then select
      I Accept      .
    7. Follow the steps to configure your Sign-In & Security preferences and add your account to your Xbox One console.

    Source:
    http://support.xbox.com/en-us/error-code-lookup?code=0x80bd0006
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