gold offer

Thanks, will let you know the outcome

My issue is now resolved. The escalation support got my Gold sebscription cancelled, then resubmitted a Gold token, which fixed it. Many thanks for the help.

Hey there gomeZZZ81,

If you're having the same issue and the above posted steps aren't helping. You'll want to speak with the chat/phone teams for further assistance.



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Did you fix it? I have the exact same issue...

The errorcode does indeed indicate that your profile is corrupted. You didn't specify what you did after you contacted support but this is the suggested solution which you should try

Error 0x80BD0006 occurs when accessing features on Xbox One

You get the following error code when you try to connect to Xbox Live or try to access some Xbox Live features on your Xbox One console:

0x80BD0006

This may mean your profile is corrupted.

Solution 2: Remove and re-add your Gamertag profile

To remove your profile:

1. Scroll left on the Home screen to open the Guide.
   
   Note Double-tapping the Xbox button will open the Guide from any other screen on the console.
   
2. Select Settings.
3. Select All Settings.
4. Under "Account," select Remove accounts.
5. Select the account that you want to remove.
6. Select Remove to confirm.
7. When you're finished, select Close.
8. Restart your console:
   1. Scroll left on the Home screen to open the Guide.
   2. Select Settings.
   3. Select Restart console.
   4. Select Yes to confirm.

Note If you're unable to access the Guide or if the console appears to be frozen, press and hold the
Xbox button on the console for about 10 seconds until the console turns off. After the console shuts down, touch the
Xbox button on the console again to restart.

To add your profile back to the console:

1. Scroll left on the Home screen to open the Guide.
   
   Note Double-tapping the Xbox button will open the Guide from any other screen on the console.
   
2. Select Sign in.
3. Scroll down and select Add & manage.
4. Select Add new.
5. Enter the password for your Microsoft account, and then select Enter.
6. Read the Microsoft Service Agreement and Privacy Statement, and then select
   I Accept.
7. Follow the steps to configure your Sign-In & Security preferences and add your account to your Xbox One console.
   

Source:
http://support.xbox.com/en-us/error-code-lookup?code=0x80bd0006