Gold not working

Hey -

Thanks for getting back to me. Unfortunately, New Caledonia is not an
Xbox Live region. As such, we're unable to provide any further assistance.

Apologies for any frustrations this may cause.

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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines
and if you're a member of the Xbox Insider Program, check out the
Xbox Insider Program Forums for help with Insider
Program troubleshooting.

are you kidding? i've been able to play on gold for more than 5 years now, and then POOF i cant anymore? what kind of **** is this?

Hey !

If you're still having issues with your Xbox Live Gold after power cycling, you'll want to reach out to our

phone team for further assistance. They can take a closer look at your account and help you out.

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Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox Insider Program Forums for help with Insider Program troubleshooting.

im sorry but i cant join them by phone cause of the country i live in. I'd be really happy if someone actually halp me out

Have you first tried a proper power cycle?

There is a bit of a delay from when you activate Gold on a PC and when it will register on your console. Most times, simply testing your connection will update the status of your account without having to delete and re-download your profile.

Hey there StephanForrest,

What happens when you try to play online multiplayer?Are you seeing any error messages? Does it happen with any game you try to play?

Let us know!