Gold not renewing/Games with gold problem

A few months ago, another account on my Home Xbox One bought a Gold subscription. We were able to download and play two Games with Gold deals, AC Syndicate and The Witness. We had all of the Gold capabilities. Now, we aren't able to download any Games with
Gold, and our Xbox says we don't have Gold, but we can still play games online and start parties, etc. What's the problem? Why doesn't the Xbox remember that we have Gold?

:)

 

my Xbox live rewards account isent detecting that im renewing my gold. reference code: 1363453981​​

i have the same problem as above. no points for renewing, or for playing games with gold. i have gold since 5 years back

 

Can't renew Gold or change my payment details

Same situation here, trying to get gold for the past week before the 4th but every attempt at renewing gold is met with "a problem on our end".

 

The account with gold would have to download the free games in order for the other accounts to access them.

 

This is what we tried, but it says we don't have Gold.