Gold not recognized on xbox one

Last week I purchased a XBox Live Gold subscription for 12 months, but it is not recognized on my XBox One.

My account on commerce.microsoft.com shows that I have the subscription that will expire 2018-05-07.

On the console, the subscription appears also in my account, but when in a game, I do not have access to online multiplayers mode. Each time I try to go in multiplayers, it says that I have no gold account and presents screen to take a new subscription.

I tried the following procedure:

1- Remove account on the console

2- Stop the console, then disconnect the power cable for more than 10 sec

3- Restart the console then enter again my account

But this didn't worked. At the end of step 3 the console said again I have no gold subscription and propose to purchase one.

And online multiplayers still does not work.

There are many messages in the forum these last months for the same problem, but except the procedure above, no other explanations or solutions are proposed.

Please Microsoft Support team, can you give feedback on this issue and propose a solution ?

:)

 

PBR40441 - Redeemed Gold 1 month trial through microsoft.com, not showing on Xbox One

About a week and a half ago I redeemed the one month trial for Xbox Live Gold to play multiplayer. This was done through an offer on microsoft.com. Logging into the website Services & Subscriptions, it shows my Xbox account as being an Xbox Gold subscriber.
However, using the same account on my Xbox One, the Gold membership is not recognized. Every time I go to play multiplayer or use a Gold feature I get booted to the "buy gold" screen or get the error PBR40441 "That's as many as you can have." Any ideas how
to get Gold recognized on my machine?

 

Xbox one gold not recognized

If the membership on your account ran out early I would suggest contacting Xbox Support by phone and they should be able to see what is going on as Ngocphi mentioned and they should be able to help you resolve your issue.