Gold membership not showing up

SealingBear188 · Mar 18, 2018

my 12 month gold membership just went away and I’ve only had it a month and it says I need one

:)

PBREESE · Mar 18, 2018

Xbox live not showing on my xbxo

my gold membership not showing up on my console.

CODEOFDEATH2012 · Mar 18, 2018

xbox live membership problem

im haveing problem with my xbox live membership i pay for my membership but it still showing i have a free member but i dont have free membership i pay for 3 mouth gold membership they got the money but they did not up date my my membership on my profile
it showing gray not gold prosoe to show gold b cuze i pay my gamertag is ikillallyouguys i want xbox live people to fix it now

Mister Getafix · Mar 19, 2018

Heya!

Were you using Gold on this account or another account?

If you check your
subscriptions page do you see anything listed?

You can also check your
commerce page for info about redeemed codes or subscriptions.

Post back and let us know!

SealingBear188 · Mar 19, 2018

Heya!

Were you using Gold on this account or another account?

If you check your
subscriptions page do you see anything listed? I

You can also check your
commerce page for info about redeemed codes or subscriptions.

Post back and let us know!
Click to expand...

SealingBear188 · Mar 19, 2018

yes I was using gold on my only account it just disappeared and was trying to invite me to get gold when I already bought a 12 month membership redeemed just weeks ago. I put my 14 day trial that came my Xbox one s bundle in code to see if it would do and
it let me do it as if I don’t already have a membership please fix this I payed 60 dollars for my 12 month membership

Mister Getafix · Nov 1, 2018

yes I was using gold on my only account it just disappeared and was trying to invite me to get gold when I already bought a 12 month membership redeemed just weeks ago. I put my 14 day trial that came my Xbox one s bundle in code to see if it would do and
it let me do it as if I don’t already have a membership please fix this I payed 60 dollars for my 12 month membership
Click to expand...

In this case, reach out to the
chat team to look into why the subscription has changed. They will have the proper tools to assist with billing.

Mister Getafix

yes I was using gold on my only account it just disappeared and was trying to invite me to get gold when I already bought a 12 month membership redeemed just weeks ago. I put my 14 day trial that came my Xbox one s bundle in code to see if it would do and
it let me do it as if I don’t already have a membership please fix this I payed 60 dollars for my 12 month membership

In this case, reach out to the
chat team to look into why the subscription has changed. They will have the proper tools to assist with billing.

SealingBear188

Heya!

Were you using Gold on this account or another account?

If you check your
subscriptions page do you see anything listed? I

You can also check your
commerce page for info about redeemed codes or subscriptions.

Post back and let us know!

Mister Getafix

Heya!

Were you using Gold on this account or another account?

If you check your
subscriptions page do you see anything listed?

You can also check your
commerce page for info about redeemed codes or subscriptions.

Post back and let us know!

SealingBear188

yes I was using gold on my only account it just disappeared and was trying to invite me to get gold when I already bought a 12 month membership redeemed just weeks ago. I put my 14 day trial that came my Xbox one s bundle in code to see if it would do and
it let me do it as if I don’t already have a membership please fix this I payed 60 dollars for my 12 month membership

SpyShadow

If you go into your membership tab in the games & apps section you should be able to check if you have a an active gold membership by selecting Xbox Live Gold if it shows up there, obviously if it doesnt show up that answers your question.

Gold membership not showing up