gold membership not recognized, payment option not available to buy new game.

I bought xbox live gold on January 30th 2014. I sign in on my xbox 360 and it says I don't have it. Also, my visa is saved as a payment option on my microsoft account yet it doesn't come up as a payment option to purchase Halo 4. I go to add a payment option
and when it gets into the billing address there's no way for me to say I'm from Canada. It just asks me for my zip code and state. I've been working at this for an hour and the microsoft support chat isn't working and I've been trying to read support topics
to solve my problem and I'm just going in circles and I'm super frustrated. I checked my microsoft account and sure enough my visa is on there as a payment option and in my transaction history it has my gold purchase from January. I have no idea what to do
now since I can't even contact an employee directly.

:)

 

Couldn't autorize payment method

why do you write me Can't authorize the selected payment option. please select a different payment option or add a new one....when i am download game yesterday and it´s OK and i play.... and i buy gold membership but not download game and microsoft points
today..why?????

 

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

• Month-to-month membership- Notification comes 15 days in advance
• 3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

• The payment option you are using will be charged immediately.
• The time subscription plan you have just purchased will be added to your remaining subscription time.
• Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

• Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

• Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

 

Hello there Windryder61



The best thing to do is contact support and speak with a billing agent, they will be able to access your account and check what`s going on, They do investigations for these types of situations, Please reach out to them by visiting
this page here You can always check out the International Xbox Support phone numbers for your region by clicking here Good
Luck Windryder61



[quote user="Windryder61"]. Also, my visa is saved as a payment option on my microsoft account yet it doesn't come up as a payment option to purchase Halo 4.[/quote] They will be able to access your account and
replace the card or Remove it for you. So your best choice is to contact support and speak with a billing agent

 

Well I phoned support and the xbox live gold portion has been resolved (in the form of credits, nobody knows why it cancelled itself to begin with). We're working on the payment options portion.