Gold membership not appearing on xbox 360 after gamertag change

Yesterday I started the one month free trial of xbox live gold, it was all working fine and I was playing GTA Online until I changed my gamertag through the MS website. When I re-downloaded my profile the tag had changed but my avatar didn't appear, checking
the live membership in the console settings reveals "silver membership" with N/A for all the dates and payment fields. Starting up GTA Online I get an error stating as much - no permission for online. My gold subscription is still active on the MS website.

I have tried deleting the profile, the cache, resetting, restarting, unplugging the router and xbox, re-downloading the profile, testing the xbox live network connection(fine), over and over. Nothing helps, no avatar, no gold.

Frustratingly I can't access MS chat support, as when I sign in to autofill the name, last name and email fields, the name fields are left blank and inaccessible which produces a validation error -preventing chat from starting. Twitter XboxSupport hasn't
responded to my pleas. I'm out of ideas.

P.

:)

 

I have redeemed an xbox 360 gold membership on my gamertag instead of my sons how can i change it

I have redeemed an xbox 360 gold membership on my gamertag instead of my sons how can i change it

 

Xbox live gold on Xbox 360 and One

I have an Xbox Live Gold account, in use on my XBox One.

I just fired up my XBox 360, and figured I'd change the MS account my old profile used, to take advantage of the new Gold membership. It fails with the error "This mirosoft account already has an xbox membership. Sign in with that gamertag, or try a different
Microsoft account"

Am I not able to do this?

 

Hi there,

just to be sure does the Gamerscore on the 'old' gamertag match with the 'new' one?

If that has changed too, then it may be the case that a new account was created instead on top of the old one.

If the gamerscore is fine then no need to worry about that part.

Since you already tried the redownload part, it is best to contact official Xbox Support by Phone. Use this link to get the correct details:

support.xbox.com/contact-us

Make sure the country in bottom left corner on that link matches your actual region

 

Thanks for the reply. It seemed to be an issue with the change updating throughout the system. Phone support could not help other than to suggest I create a new MS account. I decided to wait and see if it would update with time and sure enough within the
week it resolved itself.