Gold Membership Keeps Disconnecting

CaptainBruno13 · Feb 11, 2017

Is anyone else having issues with not being able to connect to their Gold Membership even though they have time left on their subscription?

Recently, 3-4 months into my 12 month Gold subscription, my console wouldn't register that I was subscribed. Anytime I went to go online or join a party I immediately was prompted to go "Get more with Gold", followed by a purchase screen. When I go to Subscriptions
on my console and on Xbox.com, my subscription is registered, but for whatever reason the final step to connecting that info to the rest of my Xbox seems to be broken.

I've already called support and gone through the steps of checking my permissions and security settings, unlinking then linking my profile, and restoring my factory settings. At one point, they even canceled my subscription and give a code. We couldn't get
the code to work, so they just had me buy my subscription again. That worked for a few hours, but then it happened again. I really don't want to take the step of setting up a whole new profile and starting from scratch.

Anyone out there have any clue what I could do?

:)

Legends Future · Feb 11, 2017

unable to go gold

You'll have to buy a gold membership, trial's keeps your account silver

TidyBoz786 · Feb 11, 2017

Xbox Live Gold membership not working??

some reason my Xbox Live Gold membership is not working?? my membership does not run out until next year February 2019??

I cannot connect online multiplayer please help?? it keeps saying I have to buy gold membership??

SunlessSheet990 · Feb 11, 2017

plz read my bug report Bug report - Microsoft Store.

Is it related to your issue ?

SunlessSheet990

plz read my bug report https://forums.xbox.com/en-us/thread/a669de9e-6f97-4335-b1e5-afc37fde28bd.

Is it related to your issue ?

CMUchippewa

Remember though, it's called "Games WITH Gold" so you will need to keep a Gold membership if you want to keep playing the free games. That is one of the perks of keeping a Gold membership.

iLuvGunsAndRock

Have you purchased XboxLIVE Gold membership? As in order to play online, you need to have gold membership!

Keep us posted!

XBA_Hype

if you download the games with gold they are yours to keep and play anytime but you need to have an active gold membership to keep the privileges.

onyxishere

Sorry to hear it. Xbox One Games with Gold games do require a Gold membership in order to continue playing them. If your membership expires you'll either need to purchase the game or continue on with a new membership.

Xbox 360 Games with Gold games are your to keep regardless of your membership status.

Gold Membership Keeps Disconnecting