Gold membership isn't being recognised

Discus and support Gold membership isn't being recognised in XBoX Games and Apps to solve the problem; Hi, bought my daughter an xbox one S sea of theives bundle. We set it up and used the code to buy sea of theives. She installed the game and went to... Discussion in 'XBoX Games and Apps' started by pearlgirl05, May 31, 2018.

  1. pearlgirl05
    pearlgirl05 Guest

    Gold membership isn't being recognised


    Hi, bought my daughter an xbox one S sea of theives bundle. We set it up and used the code to buy sea of theives. She installed the game and went to play it but it said we needed a gold membership to play it. We bought a 3mth gold membership and I had an
    email confirming this. Under "memberships" on the xbox itself, it says that she's a gold member, but when she tries to play sea of theives, it's still saying that she needs to buy a gold account! Also, state of decay 2 won't load further than the title screen.
    It just goes back to the xbox home screen. I've been trying to speak to someone at xbox but I'm getting nowhere. Can anybody help please? Tried uninstalling and reinstalling both games but that didn't work.

    :)
     
    pearlgirl05, May 31, 2018
    #1
  2. TaughtBowl59548
    TaughtBowl59548 Guest
    Having great trouble moving my xbox360 profile over to xbox one

    I have xbox live and have done for a few years now, just bought a new xbox one and I can't move the profile across. The email address I use on the 360 isn't being recognised on the one even though I have a gold membership until next March. Should I just
    ring Microsoft and try to sort it over the phone.

    Regards

    Tim
     
    TaughtBowl59548, May 31, 2018
    #2
  3. Mister Revised
    Mister Revised Guest
    My gold membership is not being recognised

    Heya, let's try
    removing the account     from the console, then perform a
    power cycle on the Xbox    . Once it has booted back up re-add the account and let us know if you still aren't able to use the subscription.
     
    Mister Revised, May 31, 2018
    #3
  4. Mister Revised Win User

    My gold membership is not being recognised

  5. Z Roach Returns Win User

    \gold membership not recognised

    You are going to need to call phone support for this one.
  6. Andricus Win User

    \gold membership not recognised

    As a precaution, if you submit payment with a credit card there will be a forced automatic renewal option. Although some sources say you can remove this online - that feature is broken and the only current way to remove this is by calling their support at:
    Toll free: (800) 4MY-XBOX or (800) 469-9269

    If you opt not to cancel the auto-renew, by the time you see the charge on your bank account it may be too late to request a refund. (For myself it wasn't charged until 30 days after the 'billing date')

    If you do opt to call them to cancel the auto-renew be sure to have the information listed from this page handy:
    support.xbox.com/.../call-us.aspx

    Hope everything works out!
  7. oTGM x FADES Win User

    \gold membership not recognised

    Ive been onto that and the email address on thebilling page is the Live ID for his x box so i dont think ive put in on another account because we only have one!!! I have paid 39.99 and the balance on the accounnt is 0.00. Dont understand it at all!!!!
  8. Z Roach Returns Win User

    \gold membership not recognised

    Go to billing.microsoft.com and see what is going on with your account. Did you by chance put the gold time on the wrong account?
Thema:

Gold membership isn't being recognised

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