Gold Membership Canceled by itself.

Hi

Gonna try to see if it works posting here. though i know many other has problem with no fix.

Bought my xbox in january its imported. and subbed for 12month played all january and february.

In mars with latest xbox one updates the problem started. my memberships got cancelled got a mail that said i canceled my membership which i didnt do.

I could se in my account that indeed my mebership was cancelled.

I have tried diffrent things like resetting my password removing my profile from my xbox one no luck.

last night i tried again to sub to 1month of gold date was 8/4 2014 time was 9:39 pm in my time zone

And today at work i thought i would chech if it still was active and instantly i got "your membership is cancelled mail from micrsoft"? until i logged in to my account from work my mebership was active which seems very weird,

So its not related to the xbox one itself.

Regards

:)

 

How to Turn off auto renewal or cancel Xbox LIVE membership

How to turn off auto renewal

It is recommended that you cancel your Xbox LIVE Gold Membership using the option of turning off automatic renewal. If auto renewal is "off", your membership will expire at the end of its current term.

Steps to follow:

1) If you are not already signed in, click Sign In at the upper right hand corner and sign in using your Microsoft account.

2) Proceed to My Account.

3) Click Change next to automatic renewal. Change the setting to OFF

You will be able to continue enjoying all the benefits of Xbox LIVE Gold Membership until your paid membership time expires.

Note:

If you want to cancel or disable your Xbox LIVE Gold Membership immediately, you should contact Xbox support. Use the Request a Call from Support option on the official Xbox Contact Us page. Your account cannot be canceled through chat or email.

If you disable your account immediately, you will lose the time remaining on your membership subscription.

If you are on a 2 Year Xbox LIVE Gold Contract, and you want to cancel before the end of the 2 years, you will be charged an Early Termination Fee and other applicable taxes. Once the two-year agreement period is over, your account will not be renewed automatically.

You can cancel the 2 Year Xbox LIVE Gold Contract using the option of self-cancel your subscription on Xbox.com

 

Good News! 40 New Entertainment Apps Early 2013

^ Worth my gold membership by itself.

 

Ive seen multiple users reporting this issue. The best ccourse of action is to give phone support a call Contact Us | Xbox Support

 

support.xbox.com/contactus Clickable Link

 

this as happened to me 2 times now!!!!!!!!!!!!!!!!

 

Hey there U2KUSH253,

I'm sorry to hear about the issue. Since this thread is over a year old, I would suggest creating a new thread detailing what you're experiencing and any troubleshooting steps you may have tried. This way you can receive support catered to you from our community.
Thanks in advance!