Gold member status.

Discus and support Gold member status. in XBoX Rewards & Social to solve the problem; I am a gold member and have been a gold member for many years but i am not listed as a gold member on xbox live rewards so i have not been getting the... Discussion in 'XBoX Rewards & Social' started by KennyTheBassist, Mar 24, 2017.

  1. KennyTheBassist
    KennyTheBassist Guest

    Gold member status.


    I am a gold member and have been a gold member for many years but i am not listed as a gold member on xbox live rewards so i have not been getting the right benefits of being a gold member from Xbox live rewards.

    Is there any way to fix this issue?

    :)
     
    KennyTheBassist, Mar 24, 2017
    #1
  2. PRESSTOG
    PRESSTOG Guest
    Adding my partners Xbox 360 Username to the Xbox One

    If you are gold just add her account to the Xbox one using the 360 details then go to settings and add her id into family it will then grant her ID the same Gold status you have at no extra cost, All Family members on the console get the same gold status as the main ID
     
    PRESSTOG, Mar 24, 2017
    #2
  3. LaterPayload193
    LaterPayload193 Guest
    Gold member account problem

    When I try to log into play Halo4 my Xbox says I do not have gold member status, but my gold member status does not expire until 2/13. I can't log into the account info from my xbox but can from can login to xbox live online via my PC. Also online it says
    I still have my gold member status too. So what's up?
     
    LaterPayload193, Mar 24, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Gold member status.

    Hello KennyTheBassist,

    We can confirm that we are currently detecting that your last subscription ended on March 7th. We'll escalate this issue with our platform team and investigate why your new subscription hasn't been picked up yet. Apologies for the inconvenience. We'll update
    this thread when they get back to us with more information.
     
    XBLRewards8, Mar 27, 2017
    #4
  5. KennyTheBassist
    KennyTheBassist Guest
    Will i be eligible for lost reward credit because of this error?
     
    KennyTheBassist, Mar 29, 2017
    #5
  6. XBLRewards8
    XBLRewards8 Guest
    Hello KennyTheBassist,

    After contacting the subscriptions team, we have determined with their assistance that this issue arose due to some changes on the database as a result of some recent preview program updates. We are working on resolving this issue. The only month affected
    by this problem was March, and we have already adjusted your account with a duplicate payback event for that month to reflect the double percent back you should have received from your Gold status. Again, apologies for the inconvenience.
     
    XBLRewards8, Apr 24, 2017
    #6
  7. XBLRewards8
    XBLRewards8 Guest
    Hello KennyTheBassist,

    We see that your account is now being recognized as Gold, and your April MyVIP was awarded at the Gold level. Apologies for any inconvenience caused by this delay.
     
    XBLRewards8, Nov 3, 2018
    #7
  8. XBLRewards8 Win User

    Gold member status.

    Hello KennyTheBassist,

    We can confirm that we are currently detecting that your last subscription ended on March 7th. We'll escalate this issue with our platform team and investigate why your new subscription hasn't been picked up yet. Apologies for the inconvenience. We'll update
    this thread when they get back to us with more information.
  9. XBLRewards8 Win User

    Gold member status.

    Hello KennyTheBassist,

    After contacting the subscriptions team, we have determined with their assistance that this issue arose due to some changes on the database as a result of some recent preview program updates. We are working on resolving this issue. The only month affected
    by this problem was March, and we have already adjusted your account with a duplicate payback event for that month to reflect the double percent back you should have received from your Gold status. Again, apologies for the inconvenience.
  10. XBLRewards8 Win User

    Gold member status.

    Hello KennyTheBassist,

    We see that your account is now being recognized as Gold, and your April MyVIP was awarded at the Gold level. Apologies for any inconvenience caused by this delay.
  11. KennyTheBassist Win User

    Gold member status.

    Hello ,

    We can confirm that we are currently detecting that your last subscription ended on March 7th. We'll escalate this issue with our platform team and investigate why your new subscription hasn't been picked up yet. Apologies for the inconvenience. We'll update
    this thread when they get back to us with more information.
    Will i be eligible for lost reward credit because of this error?
  12. PEPE Z0MBIE 666 Win User

    I can't play SSFIV: AE online!

    In order to play online, you need to be a Gold Member at Xbox Live.

    If you're a Gold Member yet and still can't play online, you can always check the system status at
    support.xbox.com/.../xbox-live-status

    Cheers!
Thema:

Gold member status.

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