Gold live and payments

Discus and support Gold live and payments in XBoX Sales and Promo to solve the problem; hi can anyone help, last time i paid for my son to have xbox live so he can play with his friends was 06/08/2019 for one month There is no recurrence... Discussion in 'XBoX Sales and Promo' started by robbiehaywardhayward, Oct 29, 2019.

  1. robbiehaywardhayward
    robbiehaywardhayward Guest

    Gold live and payments


    hi can anyone help, last time i paid for my son to have xbox live so he can play with his friends was 06/08/2019 for one month

    There is no recurrence turned on and no prepayment cards been use

    i had a message on the 06/09/2019 to say his live had expired yet he is still on there and no payments have been paid

    can anyone explain please

    :)
     
    robbiehaywardhayward, Oct 29, 2019
    #1
  2. DangerousBard Win User

    paypal

    Hello,

    The Gold trial is associated with a single gamertag and can’t be added to an existing membership, also if you have already used the Gold trial for three times you can't use it anymore.

    To know more regarding the gold membership trial check this link:

    support.xbox.com/.../trial-gold-membership

    to add a payment option to your Xbox Live account you should follow the steps in this support link:

    support.xbox.com/.../add-xbox-live-payment-option
  3. Miss Ghidorah Win User

    Would like to try

    Hi there,

    Even though the Xbox Live Gold trial subscription is free, we need a payment option on file because the subscription will renew to a paid Xbox Live Gold subscription unless you cancel it. You must add a payment option such as a credit card or PayPal to your
    account for it. If you don’t want a paid Xbox Live Gold subscription after your Xbox Live Gold trial subscription ends, you will need to cancel it.

    Hopefully that answers your question!
  4. ngocphi Win User

    I purchased a 3month ultimate gamepass from the store it says the subscription and store region are not the same , but they are ! Also the $1 ultimate month gamepass says the same can you help

    If you got gold from another region then no you can't use a different payment method

    For example if you have a cad payment method but bought a cheaper us discount code jt wont work your payment method must match the gold

    Or if you aren't in a xbox live region this applies too

    You have to live in a xbox xgu region and have a payment method from that region
  5. Megavolt480 Win User

    Recurring membership

  6. robbiehaywardhayward Win User

    Gold live and payments

    Thanks, but that virtual chat was no good
Thema:

Gold live and payments

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