GOLD ISNT WORKING

yannano · Apr 27, 2017

HELP, i dont know how and why but i changed my region on my microsoft account, and im not sure if i really did tho but whatever, my gold isnt working anymore (im subscribed for several years now and everything worked fine until now) my xbox 360 says that
the live isnt available in my region, and when i check my subscription status on my ONE, it says that my gold is ON, but i cant play online and it propose me to subscribe again on the main screen (when i click on that it send me directly to the game with gold
menu and im able to dl them) so please, tell me what the **** is going on, i paid my year of gold 3 months ago and it stopped working 3 weeks ago, please help !

:)

XK1LLAxM3NAC3X · Apr 27, 2017

gold time isnt working

just redeemed a 1 month gold card yesterday says i have gold time until march but when try to get in parties or play games the gold membership menus pops up i usually play everyday please fix this issue

ThermoProduct6 · Apr 27, 2017

Gold Pass isnt working

But wait, Wont that clear my game add-ons and saves aswell ?

I Dont want to lose my Batman A.C Addons

Smwutches · Apr 27, 2017

You may want to contact support for assistance. 1-800-4my-xbox if you're in the US/Canada or
Contact Us | Xbox Support If you did change your region, gold doesn't always change with you depending on where you changed it to.

Mister Cizl · Nov 1, 2018

Hey yannano! Miss Bijoux is assisting you
here, in the future please refrain from posting up multiple threads. Thanks!

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XBF Nestor S

Hey there bud thanks for keeping in touch.

We just want to add a bit of clarity. As of last November we have changed the way to get in contact with us, the new and only way is to simply
Request a Callback from one of our Xbox Support
Specialists and we would reach out. Unfortunately as stated before this is a known issue and a Service Alert at the moment so even they wouldn't have a resolution for this. We hope this helps!

XBF Nestor S

Hey there ladies and gents,

Thanks for bringing this to our attentions however this is a known issue and a Service Alert at the moment. The best thing to do at the moment would be to check out our

Xbox Live Status page and selecting the Notify Me button. Give it a shot and keep an eye on the resolution of this inconvenient issue!

Smwutches

You may want to contact support for assistance. 1-800-4my-xbox if you're in the US/Canada or
http://support.xbox.com/contact-us If you did change your region, gold doesn't always change with you depending on where you changed it to.

XBF Javier R

Hello Jirka,

We understand that you just bought Xbox Live, but the console is not allowing you to use it.

We recommend trying a power cycle
of the console.

If the problem persists, try doing a soft factory reset of the
console, reset and keep games and apps to help reset the operating system. Please note before doing this troubleshooting step, make sure to know your email and passwords for your Xbox profiles.

Try this out first and let us know the results.

Hokies1970

A lot of other people are also having this problem. Many people have tried a lot of different ways to fix it on their end, but it doesn't seem to be working (i.e. the problem is almost definitely on Microsoft's side)

GOLD ISNT WORKING