Gold games and free games not working.

Also no the CoD AW, Halo etc were the full games. They weren't trials, they literally appeared in my que one day (back in 2013/2014)

That's usually a sign that someone else had your console set as their Home console. So you would have been automatically downloading anything they purchases. Games generally don't just show up otherwise.

Yeah, no. I've never shared my console with anyone before. It was working fine on my old XBox One from 2013, and the minute I got a new one nothing worked. There's proof of those games on my account too, I should be able to be credited for the license. I'm
not spending one more penny on this to be honest. The day one fried even though it was carefully taken care of. I can't play any of my games that I had online, not even Gold and those I have downloaded on a back up drive too.

Also I NEVER have received money/points/credits from rewards, I got free games instead. Just recently, a few months ago I started getting money.

HHalo 5 and aw were never on the games with gold or rewards other then promotioms

Your pins would also work on someone else's home.console.sertimg until they reset it

Which sounds like the case

Which revokes your console license

The license issue for gears sounds like it's dirty or corrupt data

You will have to recover your acount and reinstall the game from disk

The rewards nor games with gold give out those games that recent

You would be waiting at least a couple.years

Only exception was the random sweepstakes at launch that some people won free consolea and got a set of Games which none of them fit your titles especially since halp5 and aw weren't launched titles

No, it was brand new. I got it day ONE. No one had purchased it and I'm the only person in my house that plays video games. It was entirely weird. Also that link is useless it only shows me the last three months even if I hit 'SHOW ALL'. I need it to go
back to 2013 and forward. None of my friends touch my xbox, trust me lol. So all of that is moot.

here is a hint of noone on official forums knows what you are talking about

Noone at the call centre will either

They can only send it to tier 3

Which is the same department as an official agent like the mister mascot

And no saying something exists when it doesn't doesn't make it real just like the fake I got.an free Xbox one at.e3 video

Mister mascot is an official agent of ms Xbox support corporate promotions team and has access to.more info then anyone in call centre support would ever have including managers

If rewards nor the promotions team knows what you are talking about maybe there is something off

As.those games were never free in the first place your only option is a friend of.a sibiling or a relative or friend installing a home console.on your console.then revoking then license at a later date as their right

Rarely are such games ever given free

And evdn when they are it's a free play weekend which is the same thing as an full install but it turns off after the said weekend

Halo5 is available via the game pass but if you no longer have the game pass that isn't valid

http://www.eurogamer.net/articles/2017-05-25-xbox-game-pass-games-list-price

It's not really free only for.thr first month nor is aw on that list

EDIT: I did go to your supervisor, they're more helpful. Feel free to close this thread. Hope you lose your job, you were pretty clueless.