Gold Free Games Error on 360 compatible: "Your purchase was successful, but your download...

Hello!

Since you have tried resetting your console and restoring it, and that hasn't fixed the issue, I would reach out to Xbox support. Here is the link to contact them:

https://support.xbox.com/contact-us

Good luck!

To download Xbox 360 backward compatibility games for Xbox One you need a valid method of payment attached to your account, even if the game is free. In cases of free games with gold a purchase of 0.00$ will be registered.

Yes you have to download the game to your 360 click it

As long as it does not return an error your fine

Well first you need to rent a xbox 360 or borrow one and use your account to download it

For first free purchases you need to make the purchase from a console to check for compatibility

Paid purchase do not have the issue

To claim a 360 game part of backward compatibility for xbox one, you need a valid method of payment linked to your account. Even if the game is free with gold a purchase of 0,00$ will be registered under your account.

If you are using a Xbox 360, then you can find all the content you own on the console (including games with gold) by going to settings - account - download history. Scroll down the list, and it will show all of your content you have purchased or got for
free.

If you are using a Xbox One, then you can find your Xbox 360 games that are backward compatible (Including free games with gold), by going to my games and apps, and selecting ready to install. From there you will see all your games that you own.