Gold Deals that were still on Xbox live after expiration date.

Nuke1967 · Dec 13, 2018

Hello,

Not sure if this has happened to anyone else.

On Wed Dec 5th I was looking through the Xbox live deals on the console, games up to 75% off or something like that ,I already purchased 2 earlier that week and decided to go ahead an buy Vampyr for $30 50% off, I made the purchase and it showed I was being
charged $30 plus applicable taxes, I proceeded with the purchase, I found out on Friday I was charged the full price of $59.99 plus tax, I finally got a hold of support and they said they had no record of the promotion, searching on Google I found it, it was
supposed to end Dec 3rd but it was not taken down, so even though I was shown on the screen being charged the correct $30 sale price, I was charged full price.

And of course they wouldn't refund me the difference because the sale expired, so I guess I just wanted to get this off my chest, and it was a lesson that I now will only use gift cards for the exact amount when buying anything off Xbox Live, it was $30
lesson and I just wanted to pass it on.

:)

XBF Brad A

Hello Nuke,

Sorry for the issue with the purchaseSometimes with instant on, the console will not update correctly. Due to the console never shuts fully down. This could be what happened, personally I have experienced the same thing where it shows after the date it was
over. You can talk with support, see if they able to help you in any way.

Thanks,

Brad

HassanB

Hello,

That's not how it actually works. When you start your Xbox LIVE Gold Family Pack it starts the subscription for each of those accounts you add on the same date (regardless of when you add them). Every account has that same start and end date for Xbox LIVE.

For example: Let's say I started my account on the Gold Family Pack on 10/28/2012, I decided to add a family member on 12/28/2012. The expiration date of the whole gold family pack is still going to be the start date which would be 10/28/2013 (1 full year after
the gold family pack has been started). So regardless of if you add all the accounts or not, the date of expiration does not change. If I decided to add another account on 8/28/2013, then that account would still have that 10/28/2013 expiration date.

IR0N WOLF

I wish I had seen these xbox live gold subscription deals earlier mine just expired and there are no more deals for Canadians...

Smwutches

Keep in mind that any funds from promotions or the Rewards program has an expiration date. If they were from the Xbox Rewards program, they expire 1 year after deposit. If they were from the Microsoft Rewards program, they expire 90 days after redemption.

eG x Thee Elf

WIESIL,

Do the subscriptions say "cancelled" or did you mean expiration date? For example, does it look something like this:

Prepaid 12M Xbox LIVE Gold, Purchase Date: 1/1/2013, Expiration Date: 1/1/2014

Prepaid 12M Xbox LIVE Gold, Purchase Date: 1/1/2012, Expiration Date: 1/1/2013

Prepaid 12M Xbox LIVE Gold, Purchase Date: 1/1/2011, Expiration Date: 1/1/2012

Is this something similar to what your's looks like? You also mentioned that you have no number? Did you mean you have a zero or nothing is displayed when you look on your Xbox 360/Xbox One? You may have no choice but to wait for one of the Support members
to chime in to investigate what is going on.

Gold Deals that were still on Xbox live after expiration date.