Gold appears suspended and will not let me pay

An Xbox Live Gold subscription can become "suspended" if there is an unpaid amount owed.

Ensure your payment method details are up to date in your Microsoft account, as well as verify with the bank that there aren't any problems with your card.

Additionally, you can also call up Xbox Support for more billing help. If you're in the US, the number is 1-800-4MY-XBOX.

microsoft cannot let me pay cause my account been suspend, i have a question: how can i pay and change my expired card if my account been suspend?

how can i use mt prepayed car 1 year gold if this account been suspend?

i still can play with this account but not in live why can't i pay if i can use it where is the problm?

So if I wait a deal might appear on the dash? I've never let me gold expire before, but I wasn't paying attention and it did

Hi there WorkingSky -

Would you mind expanding a bit more on your issue? It appears you're a Gold member and not suspended, so you shouldn't be locked out from anything.

Let us know!

Agree that a phone call or live service chat with microsoft will likely sort this out for you.