Gold account expired won't let me purchase with Microsoft points

ZOOLU 5150 · Jan 19, 2018

My gold live account is past due. I'm trying to get back online with Microsoft points, system won't let me change payment options HELP!!!!

:)

xHSBZxKingPanda · Jan 19, 2018

Error code 8C010003

I tried deleting an expired card off my account but it won't let me. As a result i can't purchase anything.

Waynej · Jan 19, 2018

How to check your Xbox MSP expiry dates

I've seen some comments on this elsewhere in the forums, and while someone may have posted this before now, I've certainly not seen it.

For those unaware and concerned over their Microsoft points expiring, you can check the exact date that they expire. Sign into Xbox.com with your gamertag, click My Account at top right, goto Billing History and then click the Payment Options tab, this will display your recent Microsoft points purchases and their expiration date. Naughty, naughty, Microsoft. :nono:

All Microsoft points will expire 12-mths after their redeemed date. It's not just the points that you had on your account before they were converted to real currency, Microsoft points that you can still currently buy today will also expire after 12-mths.

If you don't like Microsoft vapourising your virtual money then you'd be best to stick to the new Xbox Gift Cards, but with Xbox One and day-1 digital right around the corner I am sure most of us will use this money up before it gets checked out and placed into BillyG's bank account.

And here's another bit of info from the FAQ, I'll bolden the interesting bit. It mainly states whenever you buy anything Microsoft automatically use the money that is closest to expiring.

What is the difference between promotional and non-promotional balances?

From time to time, and for marketing purposes, Microsoft may offer promotional gift cards that you can redeem to your Microsoft account. A promotional gift card may require that you redeem the value listed on the card, or use any redeemed balance, by a certain date or within a certain time period. Please refer to any terms and conditions associated with the promotion in question for specific details or restrictions.

Any balance in your Microsoft account that has not been designated as promotional will not expire. However, if you do not use your account balance for a prolonged period of time, the law may require us to consider your account balance abandoned. In that case, and in some countries where the law requires it, we may be obliged to transfer any non-promotional balance in your account to the appropriate government authority and you will have to retrieve your funds from the relevant authority. We will try to reach you and give you adequate notice before transferring your account balance.

When using your account balance to make a purchase at a participating Microsoft store, Microsoft automatically uses any promotional value in your account balance before any other value that is stored in your account, and does so in the order of the promotional value scheduled to expire first.Click to expand...
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Smwutches · Jan 19, 2018

Gold can only be purchased via credit card/paypal or by purchasing a gold card from a retailer. It is not possible to use the currency on your account to purchase gold.

HAZMAT RADIO · Nov 1, 2018

Gold can only be purchased via credit card/paypal or by purchasing a gold card from a retailer. It is not possible to use the currency on your account to purchase gold.
Click to expand...

FYI - You can buy a subscription with currency on your account through the Microsoft Store

https://www.microsoft.com/en-us/store/d/xbox-live-gold-membership-digital-code/cfq7ttc0k5zm/0002?ici...

As for the past due sub, you'll have to contact Xbox Support for help in canceling the sub or transferring to another card.

They won't be able to use the funds on your account either to pay for the past due amount

HAZMAT RADIO

Gold can only be purchased via credit card/paypal or by purchasing a gold card from a retailer. It is not possible to use the currency on your account to purchase gold.

FYI - You can buy a subscription with currency on your account through the Microsoft Store

https://www.microsoft.com/en-us/store/d/xbox-live-gold-membership-digital-code/cfq7ttc0k5zm/0002?ici...

As for the past due sub, you'll have to contact Xbox Support for help in canceling the sub or transferring to another card.

They won't be able to use the funds on your account either to pay for the past due amount

Smwutches

Gold can only be purchased via credit card/paypal or by purchasing a gold card from a retailer. It is not possible to use the currency on your account to purchase gold.

xHSBZxKingPanda

I tried deleting an expired card off my account but it won't let me. As a result i can't purchase anything.

AutoTimer

No I mean purchasing Gold membership for the account and it won't let me.

aetherfox33

I'm having this same problem. My Microsoft account confirms that Xbox live expires on October 2016 but games won't let me get online. Interestingly enough, I can get September's free games without issue (gold subscription is active).

Gold account expired won't let me purchase with Microsoft points