Going to lose my mind trying to change E-mail Microsoft Account

Hey there Jaelae!

Sorry to hear about the issue! It looks like the right team is assisting you, so I definitely recommend continuing to work with them. Email them back with everything you posted to make sure the situation is clear to them and to make sure you still need a
clean MSA.

Feel free to post back and let us know it goes!

Unfortunately, it's not as simple as just changing the e-mail; you need to go through the steps that Mister Quimby has linked for you if you want to keep both so that you can associate e-mail A (which is tied to account A) with Account B (which has e-mail
B associated with it). Because A is tied to an account, it cannot be used for another account.

If you don't want to keep both, you could try
closing/canceling the account associated with the e-mail that you want to use. Then the e-mail would no longer be associated with an account and should be available to you. Please note that you'll lose any licenses/content access associated with that account
if you close it.

Hello,

If you cannot access the e-mail that's currently associated with the gamertag you wish to change the e-mail of then you will need to fill out the Microsoft Account Recovery form located
here.

As far as I know, that is the only other way once you lose access to the e-mail itself and cannot change the e-mail from the console. In order to change the e-mail yourself you need to have access to the e-mail currently on file.

Hey

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently inquiring about changing the email of your Microsoft account.

You should still be able to
configure the alias that you use for your account, as the only thing you would be suspended for, would be for using the Xbox Live services.

I hope this was able to clarify any confusion this might have caused.

So, this was the first thing I tried but I don't believe this is going to work. I'll use non-personal examples to explain.

Let's say that my banned account is associated to 'e-mail A' and my unbanned account is associated to 'e-mail B'. Well, I use e-mail A (a hotmail account) as my primary e-mail for all important e-mails I need to receive, and where I've signed up to the most
critical of places. If I create a new primary alias and remove e-mail A from the microsoft account that the banned account is connected to, I don't think I can use it again on the microsoft account that the unbanned account is connected to. Furthermore, if
I do that process, I worry I'll lose my ability for mail sent to e-mail A to work properly as has before.

I just want to take 'e-mail A' and associate it with the unbanned account, and associate 'e-mail B' with the banned one. For clarity, let me provide an example of where this problem gives me trouble. I stay logged into 'e-mail A' as it is my primary e-mail
account for the important e-mails I need to receive. However; let's say I'm watching live.gearsofwar.com and I need to sign in to get in-game rewards for watching. When I try to sign in, it always fails and I get kicked back and it happens because the microsoft
account that I am signed into has a banned gamertag connected to it.

So, I then have to log out of my primary microsoft account, log in with my secondary that has the unbanned account, and then try to sign in on the website. Then it will let me use it because the xbox gamertag associated with the secondary microsoft account
is unbanned. After that, I then go back to my e-mail, sign out of my secondary microsoft account and sign back into my primary microsoft account and continue using my e-mail as normal.

Now this is something I do for almost anything that requires me to sign into the microsoft account connected to my unbanned gamertag, and I have to do this frequently as I get auto-signed out of various websites. I'm trying to mitigate this by just making
it so my unbanned xbox account links to the same microsoft account that I use every day, so when I go to sign in and get auto-signed in it works.

I hope this maybe clarifies some of the situation and makes a clear picture of what I'm trying to do. I don't want to be destructive to my own primary e-mail in order to change the connections.

You can change the e-mail (the answer is YES!!!)

You go in your account go to your register and change the e-mail (warning!!! if you want to change the e-mail that e-mail don´t have be atached whif no account in XBL, because you can´t use the same e-mail for 2 accounts).

If you don´t have that problem is just change and wait the e-mail of confirmation

And go to WLA management and use the remove account tool for the Unwanted account

If you have already use the e-mail you want in the "unwanted account" you have to do a little marathon...first go to account you want to delete and change there the e-mail (put a non used e-mail, just to speed up the process you can open a new e-mail in
some free e-mail service...after changed now you can change the e-mail in your "main" account and put the e-mail you wish and after changes the e-mail of both accounts you can dlete the Unwanted account by WLA if you cant knok the adress go to xbox. com account
management and in the low page option you have account management there you can manage your account.

I hope i help you and forgive my bad english it´s self learnerd.