Given the wrong amount for the $5/$10/$15 Promotional Gift Card

I bought the year-long subscription for Xbox Live Gold about three weeks ago during the featured promotion to receive a $5, $10, or $15 gift card. The year-long subscription was clearly paired to the $15 card, but I was given a code for only $5.

Is this an error or where the gift card amounts actually random?

Thanks

:)

 

Given the wrong amount for the $5/$10/$15 Promotional Gift Card

I had the same thing happen to me but I never recieved any gift card amount

 

Given the wrong amount for the $5/$10/$15 Promotional Gift Card

Hey there BeachBum166!

I've sent you a Forums Private Message. You can check those by clicking
HERE. =)

 

This happened to me as well. Received only $5 promo card after purchasing a year renewal!

 

hi guys

you should be getting the remaining $10 credits within 4 weeks after you sign up for the 1 yr Gold

this was actually indicated at the bottom of the promo window and may have just been missed out

 

Oh that's a relief. Thanks!

 

Hey, everyone! We've got this sent up to the appropriate people. Once I have more information, I'll be sure to post back in here. Thanks for your patience while we look into this!

 

Hey everyone!

We've determined that you qualify for this promotion. You should be receiving an Xbox Live console message with further details shortly. Thanks again!

 

I used a 3 month prepaid code and still have not received my promo code.

 

Hey there Meeester Bung69!

Just to clarify, did you purchase a 3 month Xbox Live Gold membership through the dashboard offer on your console? Or did you redeem a pre-paid code? In order for you to qualify for this offer you would have needed to purchase an Xbox Live Gold membership
through the promotion on your console. Redeeming a pre-paid code will not qualify for this promotion.

 

Hello I made a purchase of this through the dashboard on my xbox during the promotional period, however I never got the messages with any xbox gift card in my xbox message or my email. When will I be receiving the gift card via e-mail?

 

Hey there OrangeCandy7398!

I went ahead and sent you a private message. You can check your private messages by clicking HERE.

 

I have the same issue. I signed up for xbox 3-month gold on Jun 12, 2015 and I still haven't received the $10 gift card or code.

 

Hey there tonymiafl!

I sent you a private message, you can check your private messages by clicking on the link that I have provided above. Thanks!

 

Mister Quimby

I clicked on the promotional offer on my dashboard. When I was prompted to then provide my payment method, I was given the option of redeeming my pre-paid code or having it charged to my card.