Given credit instead of refund for faulty goods

Robberryrdy004 · Mar 2, 2021

Brought a customised xbox controller and within week it went wrong and sent back to microsoft . The admitted it was faulty didnt give an option to repair or replace item instead gave a credit for Microsoft rather than refund.

Microsoft website says their refund policy on faulty good is refund to origional payment so why the credit????

. Spent ages on phone being put on hold and getting no where. Item was fault in warranty not fit for purpose and now having to fight for refund rather than Microsoft credit. Disgusting service

:)

Robberryrdy004

The item is discontinued, so a full refund not Microsoft credit

GMS1stLDYCannon

Hello, did you want to purchase the item again or have the money back?

JohnPatton2

i think maybe she could have given me some options such as credit the refund to my microsoft account, given me a code for 1 month game pass sub or just reactivated my account and let it expire on the next billing date or even at the very least tell me
in the future cancel recurring instead of okay i refunded your payment goodbye

ThisParty©FitsHisFa

I already had a refund. Under the sale of goods act in the UK good must be fit for purpose which Halo The MCC is not.

Returning faulty goods

If you receive faulty goods and wish to return them, The Consumer Contracts Regulations are in addition to your other legal rights.

So, if your goods are faulty and don’t do what they're supposed to, or don’t match the description given, you have the same consumer rights under the Sale of Goods Act as you have when buying in store.

Any terms and conditions that say you must cover the cost of returning an item wouldn’t apply where the goods being returned are faulty.

Kalmarn

8 faulty ones is insane. Cant you get a refund instead and get one from somewhere else?

Given credit instead of refund for faulty goods